Getting Started with BigPanda – The Incident Feed
BigPanda is an incident management platform for IT, NOC, and DevOps teams. Organize, prioritize and triage your incidents faster and more intelligently than ever before. Vastly improve your team's collaboration around Ops alerts and events. The following guide is the first in our series on getting started with BigPanda's incident feed. This BigPanda product introduction will help you to get up and running quickly so you can get back to fixing the world's broken stuff.
The Incident Feed
The most important section of the BigPanda interface is the incident feed. The incident feed is always just a click away. Just click Incidents in the menu at the top. Here you can track and manage all of your active incidents – no matter what system they’re coming from: Nagios, New Relic, Pingdom, Zabbix, CloudWatch, Zenoss, and more than a dozen more. The list is growing rapidly!
Alerts Intelligently-grouped Automatically
The world’s bugtrackers, ticket management systems, and issue-tracking tools weren’t designed for IT, NOC, and DevOps teams. Most of them were built a decade ago around the fundamental concept that every single ticket would be manually created by a reporting user. But that’s not how it works for modern Ops teams. The alerts that they manage are generated automatically by the tripping of thresholds in their monitoring stack and those alerts come in by the hundreds or even by the thousands. BigPanda digests that stream of alerts and intelligently clusters them into incidents by host, cluster, or application automatically.
BigPanda keeps you up-to-date in real time. Like you, more than once or twice, we’ve learned the harsh lesson that system-failure storms can brew in an instant. So we made sure that incidents in BigPanda are constantly consolidated and updated in real time. Every system and application status-change, from every monitoring service in your stack, propagates to your incident feed – all in an instant.
The success of your company depends on how well your production environment is doing. With BigPanda, taking care of your production environment is both efficient and painless. Now that you know your way around the BigPanda incident feed, let’s take a look at its practical application day-to-day as we discuss incident prioritization and triage in part 2 of our Getting Started with BigPanda guide. Check it out.