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by Rachel Sienko | October 12, 2015

We’re here to help

At BigPanda, we're committed to giving you the tools and information you need to be successful. In keeping with this goal, we’re excited to announce BigPanda Docs, our revamped help documentation that features more content, better navigation, and more ways for you to give us feedback. 

We’re here to help

Here’s a preview of what you’ll find on BigPanda Docs:

  • More content: We’ve added more topics and more details to help you get the most out of BigPanda. For example, did you know that you can comment on incidents with the new Activity Feed? Or how about seeing trends in your MTTR with BigPanda Analytics?

  • Better navigation & search: Now you have more ways to find the information you need, when you need it. Know what you’re looking for? Try our full-text search to find exactly what you need. Just getting started? Browse the topics from the home page, use the tree navigation in the sidebar, or follow the breadcrumbs at the top of any page.

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  • Interactive comments & page ratings: Now, BigPanda Docs encourages contributions from the most knowledgeable people around—people like you! Leave a comment on a page to ask a question or lend your expertise to help someone else. Use page ratings to share your opinion on which pages you like and which need improvement.

  • Support on every page: Use the Help widget to search through FAQs and troubleshooting information. Can’t find an answer to your question? Open a support ticket directly from Docs.

We hope that these improvements make it easier for you to grow and share your knowledge of BigPanda. And, we’re just getting started. We want to hear from you—what you like, what needs improvement, and what else would help you. We’re committed to bringing you a great product!

Rachel Sienko

Rachel was Information Development Manager at BigPanda. Connect with Rachel on <a href="https://www.linkedin.com/in/rsienko/"<LinkedIn