At a glance:

Centralized alert management and reporting
Average compression rate of 90 percent (alerts to correlated incidents)
Mean time to resolution (MTTR) cut in half

The full story

“It was impossible to effectively manage the 15,000 alerts per month we were receiving from our various monitoring tools — and simply wasn’t feasible in the long run. We had originally planned to build an internal solution, but BigPanda addressed our entire wish list and more – and at a lower price. BigPanda’s strong compression rate streamlines our monitoring process by separating signal from noise.”
– Joe Guzowski, NOC Engineer

Struggling to manage 15,000 alerts per month

News Corp uses a variety of monitoring tools, including New Relic, Nagios, Pingdom, and Splunk. While these tools allow the company to employ a “best of breed” approach for monitoring each part of their stack, the total volume of alerts quickly became overwhelming — on average, 10,000 to 15,000 per month. For one tool alone, the company maintained over 20 sub-accounts to track different environments. It was clear that this approach was simply not sustainable in the long run.

A better solution, at a better price

The team’s goal was to unify all monitoring alerts into a single a pane of glass. It was mission critical for the organization to easily see how alerts from their various monitoring systems were related, plus have the ability to view and manage them from a unified dashboard. The company initially considered building an in-house solution, but after reviewing BigPanda, it quickly became clear the maturity of the platform would allow them address their entire wish list – and more – and at a better price point.

Easy integration and quality customer support

BigPanda has proven to be the perfect fit for News Corp and is now the hub of the global media leader’s monitoring strategy. Deployment was quick and easy, and users report that the UI is intuitive and simple to use. Results from BigPanda were available almost immediately after a brief setup process, and the consolidated dashboard and strong compression rate of raw alerts to related incidents allows News Corp to quickly separate signal from noise. Users report that the high-touch support and quality of BigPanda’s account team is unparalleled, and cite the helpfulness of quarterly review calls in providing a forum to review progress and offer feedback.

Name:
News Corp

Industry:
Media and Information Services

Tools integrated:
JIRA, New Relic, Nagios, Pingdom, Splunk

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company has assets across a range of media including news and information services, book publishing, digital real estate services, and cable network programming and pay-TV distribution in Australia. With headquarters in New York City, News Corp operates primarily in the United States, Australia and the United Kingdom, and its content is distributed and consumed throughout the world.

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