# BigPanda: Autonomous Operations > Discover how agentic AI in IT operations helps teams reduce response times \& improve incident management\. Start your transformation now\! Generated by Yoast SEO v28.0, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [Reduce IT operating costs with AIOps](https://bigpandastage.wpengine.com/solutions/cost-reduction/): AIOps from BigPanda help enterprises improve operational efficiency, reduce IT operating costs, consolidate tools, and minimize downtime\. - [IT Ops Demystified](https://bigpandastage.wpengine.com/itops-demystified/) - [Agentic ITOps Platform Demo Request](https://bigpandastage.wpengine.com/demorequest/): Schedule a BigPanda demo to see how AI prevents, detects, and resolves IT incidents at machine speed\. 430% median ROI\. Payback in under a year\. - [Agentic ITOps for Bankdata](https://bigpandastage.wpengine.com/agentic-itops-for-bankdata/): BigPanda helps financial institutions' IT teams reduce alert noise and unify incident operations across distributed environments\. - [Agentic ITOps for JN Data](https://bigpandastage.wpengine.com/agentic-itops-for-jndata/): BigPanda helps financial institutions' IT teams reduce alert noise and unify incident operations across distributed environments\. ## Posts - [6 use cases for agentic AI in major IT incident management](https://bigpandastage.wpengine.com/blog/use-cases-agentic-ai-itsm/): Six ways to use an AI operations assistant for ITOps to improve incident management team efficiency, share knowledge, and deliver immediate value\. - [Outstanding Employees: 2026 BigPanda HEART Award Winners](https://bigpandastage.wpengine.com/blog/2026-bigpanda-heart-awards/): Each year, we recognize outstanding employees at BigPanda who go above and beyond to demonstrate our core values in their work and leadership\. - [How BigPanda and ServiceNow are redefining agentic IT operations for enterprise IT](https://bigpandastage.wpengine.com/blog/bigpanda-servicenow-agentic-itops/): BigPanda has developed a certified ServiceNow application that transforms high\-volume alert streams into actionable, context\-rich incidents directly within ServiceNow\. - [Faster incident investigation with BigPanda and ServiceNow Now Assist](https://bigpandastage.wpengine.com/blog/ai-incident-assistant-servicenow-now-assist/): Learn how BigPanda AI Incident Assistant and ServiceNow Now Assist identify root cause in \<2 minutes and save 20–30 minutes per incident\. - [Agentic ITOps is here\. Here’s what early movers are doing\.](https://bigpandastage.wpengine.com/blog/bigpanda-26-key-learnings/): BigPanda brought together ITOps leaders from financial services, healthcare, airlines, media, and other industries for BigPanda 26, our annual customer event\. ## Resources - [Laying the Data Foundation for Agentic ITOps: A Strategic Guide for Enterprise IT Leaders](https://bigpandastage.wpengine.com/resource/e-book/agentic-itops-foundation/): Agentic ITOps can transform manual ITOps processes into intelligent, autonomous systems\. Learn how to lay the foundation for agentic AI\-powered ITops\. - [Why incident quality determines AI outcomes \- Thank You](https://bigpandastage.wpengine.com/resource/analyst-report/itsm-aiops-outcomes/thank-you/) - [AI Incident Prevention](https://bigpandastage.wpengine.com/resource/video/bigpanda_ai_incident_prevention/): This video explains how BigPanda AI Incident Prevention helps teams prevent change\-related incidents with scalable, proactive change and problem management\. - [AI Incident Assistant](https://bigpandastage.wpengine.com/resource/video/bigpanda_ai_incident_assistant/): This video walks you through how the BigPanda AI Incident Assistant streamlines collaboration and investigation, automates resolution, and prevents future incidents\. - [July 21 \- Cricket \& ITOps](https://bigpandastage.wpengine.com/resource/event/customer-cricket-london/): BigPanda invites you to watch the cricket with us on Tuesday, July 21st, at The Kia Oval in London\. ## Partners - [Algoleap](https://bigpandastage.wpengine.com/partner/algoleap/) - [dotslash](https://bigpandastage.wpengine.com/partner/dotslash/) - [Deloitte](https://bigpandastage.wpengine.com/partner/deloitte/) - [Amazon Web Services](https://bigpandastage.wpengine.com/partner/aws-marketplace/) - [Microsoft Azure](https://bigpandastage.wpengine.com/partner/microsoft-azure/) ## Leadership Profiles - [Assaf Resnick](https://bigpandastage.wpengine.com/leadership/assaf-resnick/) - [Venkat Balasubramanian](https://bigpandastage.wpengine.com/leadership/venkat-balasubramanian/) - [Ed Tang](https://bigpandastage.wpengine.com/leadership/ed-tang/) - [Tom Melzl](https://bigpandastage.wpengine.com/leadership/tom-melzl/) - [Scott Brown](https://bigpandastage.wpengine.com/leadership/scott-brown/) ## Press Releases - [BigPanda Partners with ServiceNow to Extend ServiceNow with Advanced Event Intelligence and Incident Automation](https://bigpandastage.wpengine.com/press-release/partnership-with-servicenow/) - [BigPanda Report Finds Many Monitoring and Observability Tools Flood Enterprises With Noise, Not Insight](https://bigpandastage.wpengine.com/press-release/bigpanda-report-finds-many-monitoring-and-observability-tools-flood-enterprises-with-noise-not-insight/) - [BigPanda Appoints Venkat Balasubramanian as Chief Product Officer](https://bigpandastage.wpengine.com/press-release/venkat-balasubramanian-appointed-cpo/) - [BigPanda introduces AI\-powered external observability and a new partnership with Downdetector by Ookla](https://bigpandastage.wpengine.com/press-release/downdetector-partnership/) - [Joseph Schramm of BigPanda Honored as a 2023 CRN Channel Chief](https://bigpandastage.wpengine.com/press-release/joseph-schramm-of-bigpanda-honored-as-a-2023-crn-channel-chief/) ## Investors - [Wells Fargo](https://bigpandastage.wpengine.com/investor/wells-fargo/) - [Pelion](https://bigpandastage.wpengine.com/investor/pelion/) - [UBS](https://bigpandastage.wpengine.com/investor/ubs/) - [Greenfield Partners](https://bigpandastage.wpengine.com/investor/greenfield-partners/) - [Glynn Capital](https://bigpandastage.wpengine.com/investor/glynn-capital/) ## Integrations - [Downdetector by Ookla](https://bigpandastage.wpengine.com/integrations/downdetector-by-ookla/) - [ServiceNow integration with BigPanda](https://bigpandastage.wpengine.com/integrations/servicenow/) - [Jira Service Management](https://bigpandastage.wpengine.com/integrations/jira-service-management/) - [ManageEngine Site24x7](https://bigpandastage.wpengine.com/integrations/manageengine-site24x7/) - [BigPanda \+ Ansible®: Automate repetitive tasks and speed incident response](https://bigpandastage.wpengine.com/integrations/ansible/) ## Customers - [California DMV](https://bigpandastage.wpengine.com/customer/california-dmv/) - [Lumen Technologies leads with innovation that runs 65% of global Internet traffic](https://bigpandastage.wpengine.com/customer/resolve-21-webinar-lumen/): At RESOLVE ’21, Sibito explained how his team uses automation to drive productivity\. Here’s a quick peek from the session\. - [IHG Hotels \& Resorts](https://bigpandastage.wpengine.com/customer/ihg-case-study/): IHG Hotels \& Resorts leverages AIOps to achieve 99\.8% availability across all its tools and environment\. - [Gamma Communications](https://bigpandastage.wpengine.com/customer/gamma/): Gamma Communications plc uses BigPanda to streamline alert data, optimize incident response workflows, and improve operational efficiency\. - [CDI, an AHEAD Company](https://bigpandastage.wpengine.com/customer/cdi-case-study/): When CDI tripled the size of its organization, it brought in BigPanda — and reduced false positives within its system by 51%\. ## Events - [Roadmap to AIOps maturity\Part 1: Event normalization \& alert enrichment](https://bigpandastage.wpengine.com/event/roadmap-to-aiops-maturity-part-1-event-normalization-alert-enrichment/) - [Real\-world strategies for incident management and prevention](https://bigpandastage.wpengine.com/event/real-world-strategies-for-incident-management-and-prevention/) - [BigPanda \& ServiceNow: Scale IT service operations with modern event management](https://bigpandastage.wpengine.com/event/bigpanda-servicenow-scale-it-service-operations-with-modern-event-management/) - [Migrating from legacy systems: Lessons for modernization](https://bigpandastage.wpengine.com/event/migrating-from-legacy-systems-lessons-for-modernization/) - [Knowledge is power: How AI delivers vital context to ITOps](https://bigpandastage.wpengine.com/event/knowledge-is-power-how-ai-delivers-vital-context-to-it-operations/) ## Magazine Articles - [The 3 pillars for achieving autonomy in IT Ops](https://bigpandastage.wpengine.com/magazine/the-3-pillars-for-achieving-autonomy-in-it-ops/): Autonomous AI\-augmented IT Ops teams are not science fiction: AI/ML tools are slowly but surely leading us towards this not\-too\-distant future by building on these three pillars\. - [Why I don’t hate ITIL \(aka ITIL in a DevOps world\)](https://bigpandastage.wpengine.com/magazine/why-i-dont-hate-itil-aka-itil-in-a-devops-world/) - [There is no future for IT Operations without AIOps](https://bigpandastage.wpengine.com/magazine/there-is-no-future-for-it-operations-without-aiops/): Gartner’s states that there is no future for IT Operations without AIOps\.  What does that mean for IT Ops teams? Quite a lot, actually\. - [The unattainable promised land of tool consolidation](https://bigpandastage.wpengine.com/magazine/the-unattainable-promised-land-of-tool-consolidation/): Can we reach the promised land of tool rationalization, or is this a never\-ending struggle? Find out in this latest installment of The CTO Perspective with BigPanda CTO Elik Eizenberg\. - [The doctor is in: why domain agnostic AIOps is a necessity for diagnosis](https://bigpandastage.wpengine.com/magazine/the-doctor-is-in-why-domain-agnostic-aiops-is-a-necessity-for-diagnosis/): Gartner recently identified two different high\-level categories of AIOps: domain\-centric and domain\-agnostic\. BigPanda CTO Elik Eizenberg explains the difference between the two and why you would need the latter to gain an overall understanding of how your IT Ops is functioning\. ## Awards - [Summer 2026 G2 High Performer, Incident Management](https://bigpandastage.wpengine.com/award/summer-2026-g2-high-performer-incident-management/) - [Summer 2026 G2 Leader, AIOps Tools](https://bigpandastage.wpengine.com/award/summer-2026-g2-leader-aiops-tools/) - [2024 AI Breakthrough Awards](https://bigpandastage.wpengine.com/award/2024-ai-breakthrough-awards/) - [Inc\. 5000 2024](https://bigpandastage.wpengine.com/award/inc-5000-2024/) - [2024 SaaS Awards](https://bigpandastage.wpengine.com/award/2024-saas-awards/) ## Reports - [The Business Value of the BigPanda Platform](https://bigpandastage.wpengine.com/report/business-value/) - [Workload reduction and cost savings](https://bigpandastage.wpengine.com/report/business-value/value-drivers-and-benefits-of-the-bigpanda-platform/workload-reduction-and-cost-savings/) - [Overview](https://bigpandastage.wpengine.com/report/business-value/it-investment-justification-overview/) - [Incidents](https://bigpandastage.wpengine.com/report/tool-effectiveness-for-it-event-management/detection-benchmarks/incidents/) - [Actioned incidents](https://bigpandastage.wpengine.com/report/tool-effectiveness-for-it-event-management/detection-benchmarks/actioned-incidents/) ## Glossaries - [Event management](https://bigpandastage.wpengine.com/glossary/event-management/): Event management is the ITIL\-aligned process for detecting, categorizing, and responding to IT events\. Learn how AIOps modernizes the lifecycle\. - [IT operations management \(ITOM\)](https://bigpandastage.wpengine.com/glossary/it-operations-management/): IT operations management \(ITOM\) is the tools and processes that monitor, control, and automate IT infrastructure\. Learn how ITOM relates to AIOps\. - [Machine learning in IT operations](https://bigpandastage.wpengine.com/glossary/machine-learning-in-it-operations/): Machine learning in IT operations is the engine behind AIOps — driving alert correlation, anomaly detection, and predictive incident prevention\. - [NOC \(network operations center\)](https://bigpandastage.wpengine.com/glossary/noc/): A network operations center \(NOC\) is the centralized team that monitors and resolves IT incidents\. Learn the roles and how AIOps modernizes it\. - [Error budget](https://bigpandastage.wpengine.com/glossary/error-budget/): An error budget is the amount of unreliability an SLO allows\. Learn how teams use error budgets to balance reliability and release velocity\. ## Categories - [Cards](https://bigpandastage.wpengine.com/layout_category/cards/) - [Header](https://bigpandastage.wpengine.com/layout_category/header/) - [Animated](https://bigpandastage.wpengine.com/layout_category/animated/) ## Type - [section](https://bigpandastage.wpengine.com/layout_type/section/) - [row](https://bigpandastage.wpengine.com/layout_type/row/) - [module](https://bigpandastage.wpengine.com/layout_type/module/) - [layout](https://bigpandastage.wpengine.com/layout_type/layout/) ## Module Width - [regular](https://bigpandastage.wpengine.com/module_width/regular/) - [fullwidth](https://bigpandastage.wpengine.com/module_width/fullwidth/) ## Scope - [not\_global](https://bigpandastage.wpengine.com/scope/not_global/) - [global](https://bigpandastage.wpengine.com/scope/global/) ## Magazine Categories - [The CTO Perspective](https://bigpandastage.wpengine.com/magazine_category/the-cto-perspective/) - [AIOps Tools \& Tech](https://bigpandastage.wpengine.com/magazine_category/aiops/) - [Enabling the Business](https://bigpandastage.wpengine.com/magazine_category/enabling-the-business/) - [Ops and Teams](https://bigpandastage.wpengine.com/magazine_category/ops-and-teams/) ## Resource Topics - [AIOps](https://bigpandastage.wpengine.com/resource_topic/aiops/) - [Incident management](https://bigpandastage.wpengine.com/resource_topic/incident-management/) - [ITOps](https://bigpandastage.wpengine.com/resource_topic/itops/) - [Automation](https://bigpandastage.wpengine.com/resource_topic/automation/) - [Alert intelligence](https://bigpandastage.wpengine.com/resource_topic/alert-intelligence/) ## Blog Type - [Standard](https://bigpandastage.wpengine.com/blog_type/standard/) - [Long Form](https://bigpandastage.wpengine.com/blog_type/long-form/) ## Optional - [Sitemap index](https://bigpandastage.wpengine.com/sitemap_index.xml)