BigPanda Achieves SOC 2 Type II Security Attestation
Customer Experience Is King as the Agile IT Stack Grows and Becomes Noisier and More Complex, While IT Must Do More with Less
PALO ALTO, Calif. — Feb. 28, 2017 — BigPanda, the Algorithmic Event Management Platform that transforms high volumes of IT alerts into actionable insights, announced today the release of its 2017 “State of Monitoring” report. The company’s annual survey is designed to evaluate the current IT monitoring landscape, including a review of the most popular tools for monitoring, deployment, and ticketing/collaboration; the biggest challenges facing IT pros in the upcoming year; and insights into monitoring strategy satisfaction and performance.
Conducted in December 2016, the survey polled more than 1,500 IT professionals across a wide range of industries, including telecom, technology, the internet and electronics, finance and financial services, and healthcare and pharmaceuticals, as well as education and manufacturing. Respondents skewed towards larger enterprises, with 53 percent representing organizations with more than 1,000 employees. Notably, team size demonstrated the opposite trend, with 43 percent of respondents reporting a team of less than ten, indicating that IT leaders are perhaps facing increased pressure to expand their capacity, without increasing headcount. The survey results also noted a distinct uptick in the reported frequency of both code and infrastructure change versus 2016 and an increase in the adoption of DevOps principles and methodologies – both for enterprises and SMBs. Key findings and takeaways include:
The “State of Monitoring” survey also explored key concerns for IT departments in 2017, with the leading topics being: suffering a security breach (87 percent), suffering an outage or significant downtime (84 percent) and successfully staffing and retaining qualified staff members (82 percent). In addition, 81 percent of respondents claimed that it is a challenge to quickly remediate service disruptions, and 79 percent cited a struggle with securing budget for the proper monitoring tools.
“Companies everywhere are recognizing the crucial role that the digital customer experience plays as a key competitive differentiator,“ commented Assaf Resnick, CEO of BigPanda. “Digital customers have come to expect constant availability and high quality of service as standard, so the difference between ‘good’ and ‘great’ now lies in factors such as usability, personalization, cross-platform support, and customer service. As a result, we’re going to see IT performance increasingly measured against the success of the business – a fact reflected by our survey, with KPIs such as customer satisfaction and SLA compliance taking the lead over metrics one might consider ‘traditional’ for IT, such as MTTR and incident volume. This is why it is critical for IT leaders to develop a future-proofed monitoring process that can effectively scale with organizational growth and handle the increased complexity and agility of modern IT systems.”
To download a free copy of the “State of Monitoring 2017,” please visit bigpanda.io/state-of-monitoring-report-2017.
Read more for the full press release.