We’re adjusting to the new reality that DevOps is a compelling layover on the journey between legacy ops and self-healing infrastructure. Eliminating the cultural gap between developers and operations, the now-cliched state of IT nirvana called “DevOps”, is by no means the end goal. The goal is reliable system performance and availability without human intervention - the panacea called “NoOps”.
We’re proud to be unveiling a new concept we pioneered in the den that finally moves beyond dashboards as eye candy to a new place where IT analytics can be used to make better ops decisions. It’s called Service Health Analytics and it exposes all data from all monitoring sources in the form of configurable dashboards that can be customized, saved, and shared.
What is MTTR? Don’t answer with what it stands for or how you use it. The question is more philosophical than literal. For too long we’ve measured operational performance based on the number of minutes it takes to resolve an incident. The almighty trend line slopes down then we gulp milk from the jug of IT inflated ego like NASCAR drivers drunk on Nagios exhaust fumes.
Like the Zen riddle about one hand clapping it’s important to first ask: