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Automating Incident Management - 48 Matches

New AWS Custom Integrations for Cloud-Native Service Ops

New AWS Custom Integrations for Cloud-Native Service Ops

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How to Edit Alert Correlation Patterns in BigPanda

How to Edit Alert Correlation Patterns in BigPanda

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What is Algorithmic Alert Correlation?

What is Algorithmic Alert Correlation?

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Modernizing IT Operations Study Stresses Importance of Automation to Reduce Costs

Modernizing IT Operations Study Stresses Importance of Automation to Reduce Costs

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Our Perspective: Gartner’s 4 Steps to Turbocharge Major Incident-Handling

Our Perspective: Gartner’s 4 Steps to Turbocharge Major Incident-Handling

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Custom integrations, your way: Using the BigPanda alerts API

Custom integrations, your way: Using the BigPanda alerts API

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Product News: Manage Alert Pandemonium with BigPanda

Product News: Manage Alert Pandemonium with BigPanda

Wondering what the BigPanda product team has been up to lately? In our new regular blog series, we’ll provide you with everything you need to know about new product features, upgrades, integrations, and more! Here are a few of the latest additions you may not have discovered yet:

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Three key themes from ServiceNow Knowledge16

Three key themes from ServiceNow Knowledge16

Decompressing from an exhausting, inspirational few days at Knowledge16, the annual ServiceNow event...

From humble beginnings (my first Knowledge was a few hundred attendees in a tent in San Diego), Knowledge has become a global tour de force. This year, Mandalay Bay could barely contain more than 11,000 customers and partners (and the expo hall could barely contain more than 100 decibels of the tech equivalent of Queensryche). Getting into the keynote felt like rush hour on the subway in midtown Manhattan. 

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Not all alert correlation platforms are created equal

Not all alert correlation platforms are created equal

Ask yourself these questions to find the right fit in an alert correlation platform.

To maintain operational visibility in modern IT environments, companies are abandoning monolithic monitoring solutions from legacy vendors in favor of a modern set of “best of breed” monitoring tools. Today’s average IT monitoring stack consists of about 6-8 tools, including at least one from each of the following categories: systems monitoring, end user monitoring, application performance monitoring (APM), error detection, log analytics, chat, and ticketing. When service disruptions occur, operations engineers face a flood of alerts across different layers of the IT stack, with no fast way to figure out what’s really going on. Customers are left stranded, while IT professionals struggle to detect, triage and remediate urgent issues. Downtime abounds which negatively impacts revenue, performance, and brand loyalty.

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Gartner selects BigPanda as a “Cool Vendor”

Gartner selects BigPanda as a “Cool Vendor”

For a bunch of data nerds, we’re glad to say that we can officially sit at the cool kids’ table. We’re proud to share that Gartner, the world’s premier information technology research and advisory company, has selected BigPanda as a “Cool Vendor” in Availability and Performance.

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Gartner Names BigPanda a 2016 ‘Cool Vendor’ in Availability and Performance

Gartner Names BigPanda a 2016 ‘Cool Vendor’ in Availability and Performance

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How alert correlation helps Dev and Ops work better together

How alert correlation helps Dev and Ops work better together

This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here.

We all need to move fast in order to stay competitive. But the faster things move, the faster things break.

While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely lacking. That’s left Dev and Ops with a problem: how to effectively service alerts that have grown by orders of magnitude.

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Part 2 of 2: How to add intelligence to Nagios through alert correlation

Part 2 of 2: How to add intelligence to Nagios through alert correlation

For many IT and Ops teams, Nagios is both a blessing and a curse. On the one hand, Nagios gives you near real-time visibility into the inner workings of your IT infrastructure. But on the other hand, Nagios can generate so many alerts that it’s impossible for any single person (or even any team) to keep up.

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Part 1 of 2: The reason why Nagios is so noisy – and what you can do about it

Part 1 of 2: The reason why Nagios is so noisy – and what you can do about it

If you’re struggling with a flood of Nagios alerts, this two-part blog series is for you. We’ll take a close look at the complicated relationship that IT and Ops professionals have with the monitoring tool, explain why Nagios is so noisy, and discuss the simple way that you take charge of your alerts and maximize the way Nagios works for you.

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Key takeaways from DevOpsDays Silicon Valley

Key takeaways from DevOpsDays Silicon Valley

In between sessions at last weekend’s DevOpsDays Silicon Valley, scores of attendees filled the halls, amplifying the Computer History Museum with chatter and turning it into something more akin to a high school cafeteria than a conference venue. As crowds formed to share their stories and insights with one another, a common theme quickly emerged: It just isn’t as easy as we thought it would be.

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How to Use the 80/20 Rule to Turn Noisy Alerts into Actionable Intelligence

How to Use the 80/20 Rule to Turn Noisy Alerts into Actionable Intelligence

If you work in tech, you’ve probably heard of the Pareto principle, or, as it’s more commonly called, the 80/20 rule. According to the 80/20 rule, for many events, 80 percent of the results are generated by 20 percent of the inputs.

A little background: back in the late 1800s the Italian economist Vilfredo Pareto noticed that approximately 80 percent of the land in Italy was owned by 20 percent of the population. Not long after, Pareto also observed that 20 percent of the peapods in his garden generated 80 of the crop’s yield – and thus the 80/20 principle was born. 

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High-frequency Systems Management: for ops teams that don’t communicate with smoke signals

High-frequency Systems Management: for ops teams that don't communicate with smoke signals

In 1792, the New York Stock Exchange opened its doors on Wall Street with five stocks available for trade. Today, more than 2,800 companies list on the NYSE with a combined market value of more than $15 trillion. In 223 years, everything except the name has changed.

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BigPanda Now Integrated with Librato Platform

BigPanda Now Integrated with Librato Platform

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Announcing MonitoringScape

Announcing MonitoringScape

At BigPanda, we always enjoy hearing about our customers’ monitoring setups. A fascinating pattern we’ve noticed is the uniqueness of each setup.

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#Monitoringlove in Portland

#Monitoringlove in Portland

Last year was an amazing experience, and we couldn’t wait to come back for more. BigPanda will be back at Monitorama to hear talks from leading open source developers, web operations experts, and a variety of thought leaders in the monitoring space.

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