BigPanda Product

Posts that feature news about the platform & its features/functions (not the company).

How 83% noise suppression saved Vlad a million dollars so far this year

By |2018-04-17T18:30:40+00:00April 21st, 2015|Blog|

I met Vlad in the bar in Vegas after a long day of telco NOC drudgery. He was enjoying his whisky and clearly didn’t want to be interrupted by me asking about his datacenter. I could tell he’d rather I had asked about anything else… Cat Stevens, Greek myths, Faberge eggs. Anything. I interrupted him anyway and asked what’s required to go from the three nines he referenced in his keynote to the five nines his customers demand. He winced in pain. I thought he swallowed an ice cube or his Johnnie Walker was laced with cyanide. Turns out he was deep in thought. He proceeded to share wisdom that inspired me… to drink whisky and grow facial hair.

BigPanda Hits it Big!

By |2018-04-17T18:30:55+00:00April 21st, 2015|Blog|

BigPanda is attending our first ServiceNow Knowledge15 event, April 21-24, at the Mandalay Bay Convention Center in Las Vegas. We’re hoping, though, that the relationships we build in Vegas, don’t stay in Vegas…

Get everyone on the same page… literally

By |2018-04-17T18:31:53+00:00February 2nd, 2015|Blog|

Whether we practice more traditional operations processes with a 24x7 NOC and well-documented processes, or we’re embracing DevOps-styles with cross-functional teams and highly iterative methodologies, one problem we all face is the growing disconnect between our monitoring systems, the alerts they fire off, and the processes we’re using to handle operational issues. We log incidents in a ticket, but are the folks working on that ticket aware of the real-time status of the underlying incident? 

Announcing BigPanda Incident Sharing

By |2018-04-17T18:32:44+00:00January 8th, 2015|Blog|

We're excited to announce the release of a major new feature in BigPanda called Sharing! As you know BigPanda intelligently clusters your noisy alerts into high-level incidents. With our new Sharing feature, it's now easy to notify and collaborate with anyone on your team about critical incidents.

Automating Incident Management

By |2018-04-17T18:52:20+00:00October 28th, 2014|Blog|

Data center growth over the last 15 years has created significant growing pains in terms of data center management.  Tasks that once could be done manually by IT teams have hit the limits of scalability, cost, and efficiency.  The key to enabling IT to meet these challenges involves one key theme: automation.