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Customer Success - 11 Matches

Slam Dunk: How One Broadcaster Rose to the Challenge

Slam Dunk: How One Broadcaster Rose to the Challenge

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Custom integrations, your way: Using the BigPanda alerts API

Custom integrations, your way: Using the BigPanda alerts API

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Got a question? We’ve got an answer: BigPanda FAQs

Got a question? We’ve got an answer: BigPanda FAQs

Life just got a whole lot simpler. BigPanda is pleased to announce the launch of our upgraded  BigPanda FAQs. The new location, look, and feel of the site make it easier than ever to access the information you need to be successful with BigPanda. Here are a few benefits of the upgrade:

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Sam Kendall’s noisy alert problem

Sam Kendall’s noisy alert problem

Sam’s a father of two boys living in the bucolic LA suburb of West Covina. He’s a family first guy who paints model military cargo planes for fun, makes award-winning paella, hates his commute, and loathes his phone between the hours of midnight and 4:00 AM.

Sam was a kid when he joined News Corp as a help desk analyst in 2000. More than 15 years later and he’s now Sr. Director of IT managing a growing team of 30 NOC engineers, sys admins, and DBAs. Over the years, he has received more promotions than Trump on his own Twitter feed by delivering results and never wavering from two core beliefs that influence everything he does:

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15 hours of down time… avoided: part two of a two-part series

15 hours of down time… avoided: part two of a two-part series

This is part two of a two-part post about using event correlation to thwart DDoS attacks. Channeling Mark Twain: it would have been shorter if I had more time. In the last post I described why DDoS attacks for SaaS providers are no different than performance and availability issues experienced in other domains like healthcare, finance, or retail. In this post I’ll share a customer story about a security breach that never happened… thanks to a savvy DevOps team and data science.

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Why DDoS attacks aren’t just a security problem… and monitoring traffic isn’t the solution – Part One

Why DDoS attacks aren’t just a security problem… and monitoring traffic isn’t the solution – Part One

Every company’s a target, every customer’s at risk. But the now-cliched threat of data breaches from Distributed Denial of Service (DDoS) attacks obscures a bigger threat: outages that impact not just data integrity but also profitability, brand equity, and customer retention. 

The volume of attacks is growing and so is the impact of down time. According to Akamai’s most recent State of the Internet report, DDoS attacks are a bigger threat than ever before. “The number of DDoS attacks continued to increase substantially in Q2 2015, more than doubling the number observed in Q2 2014.”

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BigPanda Raises $16 Million To Expand Data Science Platform To Tackle Data Explosion in IT

BigPanda Raises $16 Million To Expand Data Science Platform To Tackle Data Explosion in IT

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Wix Wins With BigPanda

Wix Wins With BigPanda

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How 83% noise suppression saved Vlad a million dollars so far this year

How 83% noise suppression saved Vlad a million dollars so far this year

I met Vlad in the bar in Vegas after a long day of telco NOC drudgery. He was enjoying his whisky and clearly didn’t want to be interrupted by me asking about his datacenter. I could tell he’d rather I had asked about anything else… Cat Stevens, Greek myths, Faberge eggs. Anything. I interrupted him anyway and asked what’s required to go from the three nines he referenced in his keynote to the five nines his customers demand. He winced in pain. I thought he swallowed an ice cube or his Johnnie Walker was laced with cyanide. Turns out he was deep in thought. He proceeded to share wisdom that inspired me… to drink whisky and grow facial hair.

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BigPanda Helps Wix Spot & Resolve IT Issues 80% Faster

BigPanda Helps Wix Spot & Resolve IT Issues 80% Faster

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BigPanda Brings Data Science to IT Incident Management

BigPanda Brings Data Science to IT Incident Management

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