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For IT Ops/NOC Management - 22 Matches

ITOM Industry Update, Oct. 2017

ITOM Industry Update, Oct. 2017

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New BigPanda Documentation Site Launched

New BigPanda Documentation Site Launched

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Product News: Usability for Modern IT Operations

Product News: Usability for Modern IT Operations

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Velocity NYC: It’s time for take-off

Velocity NYC: It’s time for take-off

Velocity NYC kicks off this week – and our team is in the Big Apple to conduct demos, answer all your burning questions, and yes, hand out some of our cute panda swag. If past events are anything to go by, our adorable panda tees have proven to be quite a hit, so be sure to stop by booth 501 bright and early to get yours! While you’re there, say hello to the friendly panda crew – and check out all the latest and greatest from our powerful alert correlation platform, including:

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Say hello to Unified Search

Say hello to Unified Search

BigPanda is proud to announce the launch our of newest feature: Unified Search. We know what you might be thinking: “What makes Unified Search so special?”  Well BigPanda’s latest offering is so much more than a standard search function.

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Three key themes from ServiceNow Knowledge16

Three key themes from ServiceNow Knowledge16

Decompressing from an exhausting, inspirational few days at Knowledge16, the annual ServiceNow event...

From humble beginnings (my first Knowledge was a few hundred attendees in a tent in San Diego), Knowledge has become a global tour de force. This year, Mandalay Bay could barely contain more than 11,000 customers and partners (and the expo hall could barely contain more than 100 decibels of the tech equivalent of Queensryche). Getting into the keynote felt like rush hour on the subway in midtown Manhattan. 

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How to Prevent Salesforce #NA14 from Happening to You

How to Prevent Salesforce #NA14 from Happening to You

Salesforce likely lost quite a bit of money last Tuesday. IDC estimates that the typical infrastructure failure costs organizations $100,000 per hour, while a critical application failure costs as much as $500,000 to $1 million per hour. Salesforce was down for over 20 hours and still continued to have service disruptions. This in turn translated to heavy financial loss for Salesforce customers worldwide, as they struggled to manage their lifeblood processes that depend on the SaaS giant. The Salesforce reputation struggled and the CEO, Marc Benioff, meted out public apologies on social channels.

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Sam Kendall’s noisy alert problem

Sam Kendall’s noisy alert problem

Sam’s a father of two boys living in the bucolic LA suburb of West Covina. He’s a family first guy who paints model military cargo planes for fun, makes award-winning paella, hates his commute, and loathes his phone between the hours of midnight and 4:00 AM.

Sam was a kid when he joined News Corp as a help desk analyst in 2000. More than 15 years later and he’s now Sr. Director of IT managing a growing team of 30 NOC engineers, sys admins, and DBAs. Over the years, he has received more promotions than Trump on his own Twitter feed by delivering results and never wavering from two core beliefs that influence everything he does:

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Key takeaways from DevOpsDays Silicon Valley

Key takeaways from DevOpsDays Silicon Valley

In between sessions at last weekend’s DevOpsDays Silicon Valley, scores of attendees filled the halls, amplifying the Computer History Museum with chatter and turning it into something more akin to a high school cafeteria than a conference venue. As crowds formed to share their stories and insights with one another, a common theme quickly emerged: It just isn’t as easy as we thought it would be.

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AutoShare rules for improved collaboration and communication

AutoShare rules for improved collaboration and communication

ITSM is evolving thanks to new capabilities that make it easy to visualize service health based on real-time CMDB updates fed via automated change management driven by smarter monitoring infrastructure. We’re nearing a time where machines will manage machines. At BigPanda, we’re doing our part to get there quickly.

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How to Cut Your Number of ServiceNow Tickets by 90%

How to Cut Your Number of ServiceNow Tickets by 90%

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Google’s Evolving Cloud Ecosystem and the Challenge for DevOps

Google’s Evolving Cloud Ecosystem and the Challenge for DevOps

Last week, Google announced several changes to its cloud platform. First, AppScale, the company that provides an open source implementation of Google’s application platform, Google App Engine, is receiving a direct investment from Google in order to accelerate the interoperability between AppScale and Google App Engine. This is a smart move, and it should help developers overcome the app portability issue that is ushering in a new era of vendor-lock within public clouds.

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5 key consideration for overcoming app and computing sprawl

5 key consideration for overcoming app and computing sprawl

In my last post, I discussed how enterprise application sprawl, if left unchecked, puts organizations at risk. In this post, I’m going to discuss what to do about the problem. Today, any single department within even a mid-market enterprise will have more applications deployed than was standard – organization wide – just a dozen or so years ago. These apps include everything from cloud-based CRM to social media tools to AWS workloads to various big data tools to collaboration suites, and on and on and on.

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How 83% noise suppression saved Vlad a million dollars so far this year

How 83% noise suppression saved Vlad a million dollars so far this year

I met Vlad in the bar in Vegas after a long day of telco NOC drudgery. He was enjoying his whisky and clearly didn’t want to be interrupted by me asking about his datacenter. I could tell he’d rather I had asked about anything else… Cat Stevens, Greek myths, Faberge eggs. Anything. I interrupted him anyway and asked what’s required to go from the three nines he referenced in his keynote to the five nines his customers demand. He winced in pain. I thought he swallowed an ice cube or his Johnnie Walker was laced with cyanide. Turns out he was deep in thought. He proceeded to share wisdom that inspired me… to drink whisky and grow facial hair.

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Get everyone on the same page… literally

Get everyone on the same page... literally

Whether we practice more traditional operations processes with a 24x7 NOC and well-documented processes, or we’re embracing DevOps-styles with cross-functional teams and highly iterative methodologies, one problem we all face is the growing disconnect between our monitoring systems, the alerts they fire off, and the processes we’re using to handle operational issues. We log incidents in a ticket, but are the folks working on that ticket aware of the real-time status of the underlying incident? 

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How a Culture of Sharing Transforms IT Incident Management

How a Culture of Sharing Transforms IT Incident Management

Earlier this month at BigPanda we released our new Sharing feature, which allows NOC teams to quickly share active and critical incidents with the right teams and subject-matter experts. BigPanda already helps NOC teams today by giving them instant visibility into incoming related alerts so that they don’t have to sift through dozens of emails and web pages with every outage or disruption. They can also attach playbooks and timeseries graphs directly to BigPanda, which means no more navigating around, combing through bookmarks, trying to find the right wiki page for that memory issue, or the right Graphite link for that misbehaving database host.

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Announcing BigPanda Incident Sharing

Announcing BigPanda Incident Sharing

We're excited to announce the release of a major new feature in BigPanda called Sharing! As you know BigPanda intelligently clusters your noisy alerts into high-level incidents. With our new Sharing feature, it's now easy to notify and collaborate with anyone on your team about critical incidents.

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Getting Started with BigPanda – Incident Triage

Getting Started with BigPanda - Incident Triage

BigPanda is an incident management platform for modern IT, Ops, and DevOps teams. With BigPanda, you will prioritize and route your incidents better and faster, while vastly improving your team's collaboration and processes. This is part 2 in a series on Getting Started with BigPanda. This guide will help you get up and running quickly and maximize the value you get out of the platform.

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Getting Started with BigPanda – Incident Analysis

Getting Started with BigPanda - Incident Analysis

BigPanda is an incident management platform for modern IT, NOC and DevOps teams. With BigPanda, you will prioritize and route your incidents better and faster, while vastly improving your team’s collaboration and processes. This is part 3 in a series on Getting Started with BigPanda. This product introduction will help you to get up and running quickly so you can get back to hunting fail-whales and 404 errors.

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Getting Started with BigPanda – Assign Incidents

Getting Started with BigPanda - Assign Incidents

BigPanda is an incident management platform for modern Ops environments. With BigPanda, you will prioritize and assign your incidents better and faster, while vastly improving your team’s collaboration and processes. This is part 4 in a series on Getting Started with BigPanda. This guide will help you get up and running quickly and maximize the value you get out of the platform.

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