IT Automation

Posts about automation of IT, manual processes, BigPanda’s handling of alerts, etc.

BigPanda Creates the 1000th Jenkins plugin

By | 2018-04-17T18:52:17+00:00 November 5th, 2014|Blog|

For those of you who are not familiar with Jenkins, it's a dead simple open sourced Continuous Integration solution, which takes absolutely no time to set up. Jenkins has a vibrant ecosystem and community, and until recently, Jenkins only had 999 plugins available...

Automating Incident Management

By | 2018-04-17T18:52:20+00:00 October 28th, 2014|Blog|

Data center growth over the last 15 years has created significant growing pains in terms of data center management.  Tasks that once could be done manually by IT teams have hit the limits of scalability, cost, and efficiency.  The key to enabling IT to meet these challenges involves one key theme: automation.

Golden Age of Developers = Nightmare for Ops

By | 2018-04-17T18:53:32+00:00 September 18th, 2014|Blog|

The last ten years have brought enormous changes to production environments, driven by a best-of-breed approach to production infrastructure enabled by open source and cloud.  This has been a boon for developers in terms of flexibility and productivity,  but it’s also placed a new set of challenges and expectations on Ops.

4 Ways to Combat Non-Actionable Alerts

By | 2018-04-17T18:36:02+00:00 April 23rd, 2014|Blog|

Many alerts place an unnecessary burden on Ops teams instead of helping them to solve issues. The main problem is that most alerts are not actionable enough:

  • They point to issues that don’t require a response
  • They lack critical information, forcing you to spend time searching for more insights in order to gauge their urgency

Building a Fast Ops Incident Dashboard

By | 2018-04-17T18:36:12+00:00 April 14th, 2014|Blog|

Few things damage productivity as much as waiting. Waiting forces us to context switch, disrupts our creative momentum and eliminates our ability to experiment. Whether we are deploying a new service or troubleshooting a problem, waiting puts a heavy tax on efficient work. 

Getting Started with BigPanda – Incident Analysis

By | 2018-04-17T18:52:34+00:00 October 15th, 2014|Blog|

BigPanda is an incident management platform for modern IT, NOC and DevOps teams. With BigPanda, you will prioritize and route your incidents better and faster, while vastly improving your team’s collaboration and processes. This is part 3 in a series on Getting Started with BigPanda. This product introduction will help you to get up and running quickly so you can get back to hunting fail-whales and 404 errors.

Getting Started with BigPanda – Assign Incidents

By | 2018-04-17T18:53:28+00:00 October 13th, 2014|Blog|

BigPanda is an incident management platform for modern Ops environments. With BigPanda, you will prioritize and assign your incidents better and faster, while vastly improving your team’s collaboration and processes. This is part 4 in a series on Getting Started with BigPanda. This guide will help you get up and running quickly and maximize the value you get out of the platform.

Getting Started with BigPanda – Incident Triage

By | 2018-04-17T18:52:30+00:00 October 17th, 2014|Blog|

BigPanda is an incident management platform for modern IT, Ops, and DevOps teams. With BigPanda, you will prioritize and route your incidents better and faster, while vastly improving your team's collaboration and processes. This is part 2 in a series on Getting Started with BigPanda. This guide will help you get up and running quickly and maximize the value you get out of the platform.