IT Event Management

Any post related to IT alerts, incident management, events, noise, etc.

5 key consideration for overcoming app and computing sprawl

By | 2018-04-17T18:30:46+00:00 May 7th, 2015|Blog|

In my last post, I discussed how enterprise application sprawl, if left unchecked, puts organizations at risk. In this post, I’m going to discuss what to do about the problem. Today, any single department within even a mid-market enterprise will have more applications deployed than was standard – organization wide – just a dozen or so years ago. These apps include everything from cloud-based CRM to social media tools to AWS workloads to various big data tools to collaboration suites, and on and on and on.

How app and Data Center sprawl puts your organization at risk

By | 2018-04-17T18:31:55+00:00 January 22nd, 2015|Blog|

Enterprise application and computing environments have changed radically over the past fifteen years. Anyone who has spent even a day in an IT role can tell you that.What gets less attention, however, is how those changes undermine the ability of operations teams to do their jobs. The problem is that as computing and application environments have changed dramatically, workflows and org charts have not.

BigPanda Hits it Big!

By | 2018-04-17T18:30:55+00:00 April 21st, 2015|Blog|

BigPanda is attending our first ServiceNow Knowledge15 event, April 21-24, at the Mandalay Bay Convention Center in Las Vegas. We’re hoping, though, that the relationships we build in Vegas, don’t stay in Vegas…

Get everyone on the same page… literally

By | 2018-04-17T18:31:53+00:00 February 2nd, 2015|Blog|

Whether we practice more traditional operations processes with a 24x7 NOC and well-documented processes, or we’re embracing DevOps-styles with cross-functional teams and highly iterative methodologies, one problem we all face is the growing disconnect between our monitoring systems, the alerts they fire off, and the processes we’re using to handle operational issues. We log incidents in a ticket, but are the folks working on that ticket aware of the real-time status of the underlying incident?