IT Operations Management.
I met Vlad in the bar in Vegas after a long day of telco NOC drudgery. He was enjoying his whisky and clearly didn’t want to be interrupted by me asking about his datacenter. I could tell he’d rather I had asked about anything else… Cat Stevens, Greek myths, Faberge eggs. Anything. I interrupted him anyway and asked what’s required to go from the three nines he referenced in his keynote to the five nines his customers demand. He winced in pain. I thought he swallowed an ice cube or his Johnnie Walker was laced with cyanide. Turns out he was deep in thought. He proceeded to share wisdom that inspired me… to drink whisky and grow facial hair.
In my last post, I discussed how enterprise application sprawl, if left unchecked, puts organizations at risk. In this post, I’m going to discuss what to do about the problem. Today, any single department within even a mid-market enterprise will have more applications deployed than was standard – organization wide – just a dozen or so years ago. These apps include everything from cloud-based CRM to social media tools to AWS workloads to various big data tools to collaboration suites, and on and on and on.
Enterprise application and computing environments have changed radically over the past fifteen years. Anyone who has spent even a day in an IT role can tell you that.What gets less attention, however, is how those changes undermine the ability of operations teams to do their jobs. The problem is that as computing and application environments have changed dramatically, workflows and org charts have not.
BigPanda is attending our first ServiceNow Knowledge15 event, April 21-24, at the Mandalay Bay Convention Center in Las Vegas. We’re hoping, though, that the relationships we build in Vegas, don’t stay in Vegas…
We’re excited to announce BigPanda Environments, a powerful new feature that enables IT teams to create customized monitoring views for any slice of their IT infrastructure. From application to team – by cloud, customer or data center – create custom monitoring views for virtually any logical grouping of an IT environment.
Whether we practice more traditional operations processes with a 24x7 NOC and well-documented processes, or we’re embracing DevOps-styles with cross-functional teams and highly iterative methodologies, one problem we all face is the growing disconnect between our monitoring systems, the alerts they fire off, and the processes we’re using to handle operational issues. We log incidents in a ticket, but are the folks working on that ticket aware of the real-time status of the underlying incident?