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ITSM - 9 Matches

Community Panels

Community Panels

Monitoring Containers

Wednesday, March 9, 9am PST

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15 hours of down time… avoided: part two of a two-part series

15 hours of down time… avoided: part two of a two-part series

This is part two of a two-part post about using event correlation to thwart DDoS attacks. Channeling Mark Twain: it would have been shorter if I had more time. In the last post I described why DDoS attacks for SaaS providers are no different than performance and availability issues experienced in other domains like healthcare, finance, or retail. In this post I’ll share a customer story about a security breach that never happened… thanks to a savvy DevOps team and data science.

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How to Use the 80/20 Rule to Turn Noisy Alerts into Actionable Intelligence

How to Use the 80/20 Rule to Turn Noisy Alerts into Actionable Intelligence

If you work in tech, you’ve probably heard of the Pareto principle, or, as it’s more commonly called, the 80/20 rule. According to the 80/20 rule, for many events, 80 percent of the results are generated by 20 percent of the inputs.

A little background: back in the late 1800s the Italian economist Vilfredo Pareto noticed that approximately 80 percent of the land in Italy was owned by 20 percent of the population. Not long after, Pareto also observed that 20 percent of the peapods in his garden generated 80 of the crop’s yield – and thus the 80/20 principle was born. 

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We’re here to help

We're here to help

At BigPanda, we're committed to giving you the tools and information you need to be successful. In keeping with this goal, we’re excited to announce BigPanda Docs, our revamped help documentation that features more content, better navigation, and more ways for you to give us feedback. 

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Until DevOps becomes NoOps, there’s Service Health Analytics

Until DevOps becomes NoOps, there’s Service Health Analytics

We’re adjusting to the new reality that DevOps is a compelling layover on the journey between legacy ops and self-healing infrastructure. Eliminating the cultural gap between developers and operations, the now-cliched state of IT nirvana called “DevOps”, is by no means the end goal. The goal is reliable system performance and availability without human intervention - the panacea called “NoOps”.

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Service Health Analytics: make better IT ops decisions faster

Service Health Analytics: make better IT ops decisions faster

We’re proud to be unveiling a new concept we pioneered in the den that finally moves beyond dashboards as eye candy to a new place where IT analytics can be used to make better ops decisions. It’s called Service Health Analytics and it exposes all data from all monitoring sources in the form of configurable dashboards that can be customized, saved, and shared.

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What is MTTR? Or why not to feed the baby cognac.

What is MTTR? Or why not to feed the baby cognac.

What is MTTR? Don’t answer with what it stands for or how you use it. The question is more philosophical than literal. For too long we’ve measured operational performance based on the number of minutes it takes to resolve an incident. The almighty trend line slopes down then we gulp milk from the jug of IT inflated ego like NASCAR drivers drunk on Nagios exhaust fumes.

Like the Zen riddle about one hand clapping it’s important to first ask:

  1. What’s an incident?
  2. What does it mean to resolve one? …and (the ever-blasphemous)
  3. Is it unequivocally better to resolve them quickly?

My answers...

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AutoShare rules for improved collaboration and communication

AutoShare rules for improved collaboration and communication

ITSM is evolving thanks to new capabilities that make it easy to visualize service health based on real-time CMDB updates fed via automated change management driven by smarter monitoring infrastructure. We’re nearing a time where machines will manage machines. At BigPanda, we’re doing our part to get there quickly.

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High-frequency Systems Management: for ops teams that don’t communicate with smoke signals

High-frequency Systems Management: for ops teams that don't communicate with smoke signals

In 1792, the New York Stock Exchange opened its doors on Wall Street with five stocks available for trade. Today, more than 2,800 companies list on the NYSE with a combined market value of more than $15 trillion. In 223 years, everything except the name has changed.

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