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ITOM Industry Update, Jan. 2018

ITOM Industry Update, Jan. 2018

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3 Key Takeaways from the Gartner I&O Conference

3 Key Takeaways from the Gartner I&O Conference

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ITOM Industry Update, Oct. 2017

ITOM Industry Update, Oct. 2017

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Modernizing IT Operations Study Stresses Importance of Automation to Reduce Costs

Modernizing IT Operations Study Stresses Importance of Automation to Reduce Costs

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ServiceNow Knowledge 17 Recap: Data, AI and Automation Everywhere

ServiceNow Knowledge 17 Recap: Data, AI and Automation Everywhere

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The top 5 of 2015

The top 5 of 2015

Who doesn’t like a countdown to celebrate the New Year? So as 2015 draws to a close, we thought it’s the perfect time to look back on our most popular stories of the year. From using MTTR as a performance KPI to measure ITOps performance, to tips on how to better prevent and remediate DDoS attacks, our team took a magnifying glass to some of the most critical topics facing ITOps teams today. Enjoy!

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Hey Silicon Valley, you’re wrong about “Data Science” and “Machine Learning”

Hey Silicon Valley, you’re wrong about “Data Science” and “Machine Learning”

Tsunami detection. Crop dusting. Biohazard monitoring. What may sound like innuendos in the next EL James novel are also fields being revolutionized by quant jocks and smart algorithms. And yet, despite all the innovation, we technorati continue to bastardize the terms “data science”, “machine learning,” and “big data”. They’ve become lazy speak for “we’re not sure what we’re doing so we’ll hand wave cliches until we have real technology and a business model."

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How 83% noise suppression saved Vlad a million dollars so far this year

How 83% noise suppression saved Vlad a million dollars so far this year

I met Vlad in the bar in Vegas after a long day of telco NOC drudgery. He was enjoying his whisky and clearly didn’t want to be interrupted by me asking about his datacenter. I could tell he’d rather I had asked about anything else… Cat Stevens, Greek myths, Faberge eggs. Anything. I interrupted him anyway and asked what’s required to go from the three nines he referenced in his keynote to the five nines his customers demand. He winced in pain. I thought he swallowed an ice cube or his Johnnie Walker was laced with cyanide. Turns out he was deep in thought. He proceeded to share wisdom that inspired me… to drink whisky and grow facial hair.

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