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What is Algorithmic Alert Correlation?

What is Algorithmic Alert Correlation?

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Our Perspective: Gartner’s 4 Steps to Turbocharge Major Incident-Handling

Our Perspective: Gartner’s 4 Steps to Turbocharge Major Incident-Handling

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Say hello to Unified Search

Say hello to Unified Search

BigPanda is proud to announce the launch our of newest feature: Unified Search. We know what you might be thinking: “What makes Unified Search so special?”  Well BigPanda’s latest offering is so much more than a standard search function.

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Make Icinga work better with automated noise suppression

Make Icinga work better with automated noise suppression

Given that the very development of Icinga arose from the need for additional functionalities in open source monitoring, it’s little surprise that the tool has become indispensable for so many IT professionals. Its configurability and flexibility allow for a sophisticated approach to monitoring, which is both scalable and extensible to large, complex environments.

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BigPanda Boosts Series B Funding Round to a Total of $21 Million

BigPanda Boosts Series B Funding Round to a Total of $21 Million

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BigPanda and ServiceNow Automate Noise Suppression for IT Alerts with Integration Update

BigPanda and ServiceNow Automate Noise Suppression for IT Alerts with Integration Update

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Gartner Names BigPanda a 2016 ‘Cool Vendor’ in Availability and Performance

Gartner Names BigPanda a 2016 ‘Cool Vendor’ in Availability and Performance

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Integrate and correlate your Catchpoint alerts with BigPanda

Integrate and correlate your Catchpoint alerts with BigPanda

We’re happy to announce that BigPanda now integrates with Catchpoint! Catchpoint is a popular cloud-based monitoring tool used by ops teams to measure availability and performance for synthetic transactions and real user web sessions. By integrating with BigPanda, Catchpoint customers can now aggregate all of their monitoring alerts in one place, intelligently clustering them to reduce alert noise and spot critical issues faster.

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Key takeaways from AppSphere15

Key takeaways from AppSphere15

Software everywhere or software nowhere?

It was just last week, at AppSphere15 in Vegas, that I sat amongst a packed house at David Kirkpatrick’s keynote, staring up at these words in his deck.

“Software is increasingly everywhere”, Kirkpatrick explained, “but it’s so seamless that you don’t even see it. You just enjoy new efficiencies and ways of getting things done”.

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15 hours of down time… avoided: part two of a two-part series

15 hours of down time… avoided: part two of a two-part series

This is part two of a two-part post about using event correlation to thwart DDoS attacks. Channeling Mark Twain: it would have been shorter if I had more time. In the last post I described why DDoS attacks for SaaS providers are no different than performance and availability issues experienced in other domains like healthcare, finance, or retail. In this post I’ll share a customer story about a security breach that never happened… thanks to a savvy DevOps team and data science.

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Why DDoS attacks aren’t just a security problem… and monitoring traffic isn’t the solution – Part One

Why DDoS attacks aren’t just a security problem… and monitoring traffic isn’t the solution – Part One

Every company’s a target, every customer’s at risk. But the now-cliched threat of data breaches from Distributed Denial of Service (DDoS) attacks obscures a bigger threat: outages that impact not just data integrity but also profitability, brand equity, and customer retention. 

The volume of attacks is growing and so is the impact of down time. According to Akamai’s most recent State of the Internet report, DDoS attacks are a bigger threat than ever before. “The number of DDoS attacks continued to increase substantially in Q2 2015, more than doubling the number observed in Q2 2014.”

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Until DevOps becomes NoOps, there’s Service Health Analytics

Until DevOps becomes NoOps, there’s Service Health Analytics

We’re adjusting to the new reality that DevOps is a compelling layover on the journey between legacy ops and self-healing infrastructure. Eliminating the cultural gap between developers and operations, the now-cliched state of IT nirvana called “DevOps”, is by no means the end goal. The goal is reliable system performance and availability without human intervention - the panacea called “NoOps”.

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BigPanda Launches Service Health Analytics

BigPanda Launches Service Health Analytics

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Service Health Analytics: make better IT ops decisions faster

Service Health Analytics: make better IT ops decisions faster

We’re proud to be unveiling a new concept we pioneered in the den that finally moves beyond dashboards as eye candy to a new place where IT analytics can be used to make better ops decisions. It’s called Service Health Analytics and it exposes all data from all monitoring sources in the form of configurable dashboards that can be customized, saved, and shared.

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What is MTTR? Or why not to feed the baby cognac.

What is MTTR? Or why not to feed the baby cognac.

What is MTTR? Don’t answer with what it stands for or how you use it. The question is more philosophical than literal. For too long we’ve measured operational performance based on the number of minutes it takes to resolve an incident. The almighty trend line slopes down then we gulp milk from the jug of IT inflated ego like NASCAR drivers drunk on Nagios exhaust fumes.

Like the Zen riddle about one hand clapping it’s important to first ask:

  1. What’s an incident?
  2. What does it mean to resolve one? …and (the ever-blasphemous)
  3. Is it unequivocally better to resolve them quickly?

My answers...

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BigPanda Launches AutoShare Feature For Improved Collaboration

BigPanda Launches AutoShare Feature For Improved Collaboration

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AutoShare rules for improved collaboration and communication

AutoShare rules for improved collaboration and communication

ITSM is evolving thanks to new capabilities that make it easy to visualize service health based on real-time CMDB updates fed via automated change management driven by smarter monitoring infrastructure. We’re nearing a time where machines will manage machines. At BigPanda, we’re doing our part to get there quickly.

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#Monitoringlove in Portland

#Monitoringlove in Portland

Last year was an amazing experience, and we couldn’t wait to come back for more. BigPanda will be back at Monitorama to hear talks from leading open source developers, web operations experts, and a variety of thought leaders in the monitoring space.

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Remedy – How to cut your Remedy tickets by 90%

Remedy - How to cut your Remedy tickets by 90%

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CMDB Evolved: Best Practices for CMDB

CMDB Evolved: Best Practices for CMDB

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