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Five Frustrating Types of Alert Spam… And What to Do About Them

Five Frustrating Types of Alert Spam… And What to Do About Them

Here at BigPanda, we talk to many Ops teams. It's an important part of our product development process, and helps us make sure that we're focusing on the right pains for our customers. “Alert Spam” is a major recurring pain brought up by Ops teams: the constant flood of noisy alerts from your monitoring stack. We hear many explanations as to why teams receive so many alerts from so many systems, but the end result is always the same: overload. When you're flooded with tens (or hundreds) of notifications a day, it becomes very hard to identify the pressing alerts that demand action. Among those pressing alerts, it’s often even harder to tell what should be tackled right now, and what can wait. This phenomenon was suitably named Alerts Fatigue in #monitorama a few weeks back.

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