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ServiceNow Knowledge 17 Recap: Data, AI and Automation Everywhere

ServiceNow Knowledge 17 Recap: Data, AI and Automation Everywhere

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Three key themes from ServiceNow Knowledge16

Three key themes from ServiceNow Knowledge16

Decompressing from an exhausting, inspirational few days at Knowledge16, the annual ServiceNow event...

From humble beginnings (my first Knowledge was a few hundred attendees in a tent in San Diego), Knowledge has become a global tour de force. This year, Mandalay Bay could barely contain more than 11,000 customers and partners (and the expo hall could barely contain more than 100 decibels of the tech equivalent of Queensryche). Getting into the keynote felt like rush hour on the subway in midtown Manhattan. 

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Not all alert correlation platforms are created equal

Not all alert correlation platforms are created equal

Ask yourself these questions to find the right fit in an alert correlation platform.

To maintain operational visibility in modern IT environments, companies are abandoning monolithic monitoring solutions from legacy vendors in favor of a modern set of “best of breed” monitoring tools. Today’s average IT monitoring stack consists of about 6-8 tools, including at least one from each of the following categories: systems monitoring, end user monitoring, application performance monitoring (APM), error detection, log analytics, chat, and ticketing. When service disruptions occur, operations engineers face a flood of alerts across different layers of the IT stack, with no fast way to figure out what’s really going on. Customers are left stranded, while IT professionals struggle to detect, triage and remediate urgent issues. Downtime abounds which negatively impacts revenue, performance, and brand loyalty.

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BigPanda and ServiceNow Automate Noise Suppression for IT Alerts with Integration Update

BigPanda and ServiceNow Automate Noise Suppression for IT Alerts with Integration Update

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How to Cut Your Number of ServiceNow Tickets by 90%

How to Cut Your Number of ServiceNow Tickets by 90%

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BigPanda Now Available In ServiceNow Store

BigPanda Now Available In ServiceNow Store

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BigPanda Hits it Big!

BigPanda Hits it Big!

BigPanda is attending our first ServiceNow Knowledge15 event, April 21-24, at the Mandalay Bay Convention Center in Las Vegas. We’re hoping, though, that the relationships we build in Vegas, don’t stay in Vegas…

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Announcing BigPanda Incident Sharing

Announcing BigPanda Incident Sharing

We're excited to announce the release of a major new feature in BigPanda called Sharing! As you know BigPanda intelligently clusters your noisy alerts into high-level incidents. With our new Sharing feature, it's now easy to notify and collaborate with anyone on your team about critical incidents.

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