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Smart Ticketing - 14 Matches

6 Methods of Using IT Event Data to Determine Root Cause Analysis

6 Methods of Using IT Event Data to Determine Root Cause Analysis

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Our Perspective: Gartner’s 4 Steps to Turbocharge Major Incident-Handling

Our Perspective: Gartner’s 4 Steps to Turbocharge Major Incident-Handling

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Product News: Manage Alert Pandemonium with BigPanda

Product News: Manage Alert Pandemonium with BigPanda

Wondering what the BigPanda product team has been up to lately? In our new regular blog series, we’ll provide you with everything you need to know about new product features, upgrades, integrations, and more! Here are a few of the latest additions you may not have discovered yet:

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BigPanda Boosts Series B Funding Round to a Total of $21 Million

BigPanda Boosts Series B Funding Round to a Total of $21 Million

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How alert correlation helps Dev and Ops work better together

How alert correlation helps Dev and Ops work better together

This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here.

We all need to move fast in order to stay competitive. But the faster things move, the faster things break.

While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely lacking. That’s left Dev and Ops with a problem: how to effectively service alerts that have grown by orders of magnitude.

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Integrate and correlate your Catchpoint alerts with BigPanda

Integrate and correlate your Catchpoint alerts with BigPanda

We’re happy to announce that BigPanda now integrates with Catchpoint! Catchpoint is a popular cloud-based monitoring tool used by ops teams to measure availability and performance for synthetic transactions and real user web sessions. By integrating with BigPanda, Catchpoint customers can now aggregate all of their monitoring alerts in one place, intelligently clustering them to reduce alert noise and spot critical issues faster.

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Remedy – How to cut your Remedy tickets by 90%

Remedy - How to cut your Remedy tickets by 90%

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How to Cut Your Number of ServiceNow Tickets by 90%

How to Cut Your Number of ServiceNow Tickets by 90%

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Get everyone on the same page… literally

Get everyone on the same page... literally

Whether we practice more traditional operations processes with a 24x7 NOC and well-documented processes, or we’re embracing DevOps-styles with cross-functional teams and highly iterative methodologies, one problem we all face is the growing disconnect between our monitoring systems, the alerts they fire off, and the processes we’re using to handle operational issues. We log incidents in a ticket, but are the folks working on that ticket aware of the real-time status of the underlying incident? 

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How a Culture of Sharing Transforms IT Incident Management

How a Culture of Sharing Transforms IT Incident Management

Earlier this month at BigPanda we released our new Sharing feature, which allows NOC teams to quickly share active and critical incidents with the right teams and subject-matter experts. BigPanda already helps NOC teams today by giving them instant visibility into incoming related alerts so that they don’t have to sift through dozens of emails and web pages with every outage or disruption. They can also attach playbooks and timeseries graphs directly to BigPanda, which means no more navigating around, combing through bookmarks, trying to find the right wiki page for that memory issue, or the right Graphite link for that misbehaving database host.

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Connect your monitoring stack with HipChat, Slack, JIRA, ServiceNow, & Asana!

Connect your monitoring stack with HipChat, Slack, JIRA, ServiceNow, & Asana!

Now you can connect your monitoring stack with your workflow stack! BigPanda is excited to announce seamless IT incident sharing with the rest of your team in HipChat, Slack, JIRA, ServiceNow, & Asana.

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Announcing BigPanda Incident Sharing

Announcing BigPanda Incident Sharing

We're excited to announce the release of a major new feature in BigPanda called Sharing! As you know BigPanda intelligently clusters your noisy alerts into high-level incidents. With our new Sharing feature, it's now easy to notify and collaborate with anyone on your team about critical incidents.

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Nagios email alerts are bad for you

Nagios email alerts are bad for you

One of the first things we do right after installing Nagios, is set up email notifications. Without that, how would you know when something went wrong?

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Stop Managing Ops Incidents with Jira or Zendesk

Stop Managing Ops Incidents with Jira or Zendesk

In many ways, incident management for devops is similar to typical issue tracking processes: it facilitates coordination and collaboration of daily tasks. For this reason, tools such as Jira, Zendesk, and even email are often used as solutions for incident management. But incident management faces one unique challenge that makes it different from other issue tracking processes. In addition to human-operated workflows, incident management also relies heavily on machine-driven workflows. Unfortunately, traditional issue trackers and ticketing systems cannot accommodate for this with their current product mechanics.

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