Smart Ticketing

Posts about output from BP to ITSM tools for the IT Service Desk.

How alert correlation helps Dev and Ops work better together

By |2018-04-17T18:44:50+00:00April 28th, 2016|Blog|

This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here.

We all need to move fast in order to stay competitive. But the faster things move, the faster things break.

While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely lacking. That’s left Dev and Ops with a problem: how to effectively service alerts that have grown by orders of magnitude.

Product News: Manage Alert Pandemonium with BigPanda

By |2018-04-17T18:41:02+00:00August 15th, 2016|Blog|

Wondering what the BigPanda product team has been up to lately? In our new regular blog series, we’ll provide you with everything you need to know about new product features, upgrades, integrations, and more! Here are a few of the latest additions you may not have discovered yet: