Unifying Fragmented Operations

Any post about monitoring tool sprawl and too many alerts.

Monitoring Sprawl, and the Rise of KPIs

By | 2018-04-17T19:00:28+00:00 August 31st, 2015|Blog|

In the last two decades, with the emergence of cloud infrastructure and SaaS delivery models, the monitoring ecosystem has changed dramatically to include over 100 monitoring solutions. The upside of that change is the rapid implementation of monitoring infrastructure, but the unintended consequence of this is that the tools themselves decide what IT measures. 

How alert correlation helps Dev and Ops work better together

By | 2018-04-17T18:44:50+00:00 April 28th, 2016|Blog|

This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here.

We all need to move fast in order to stay competitive. But the faster things move, the faster things break.

While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely lacking. That’s left Dev and Ops with a problem: how to effectively service alerts that have grown by orders of magnitude.

Sam Kendall’s noisy alert problem

By | 2018-04-17T18:15:30+00:00 February 23rd, 2016|Blog|

Sam’s a father of two boys living in the bucolic LA suburb of West Covina. He’s a family first guy who paints model military cargo planes for fun, makes award-winning paella, hates his commute, and loathes his phone between the hours of midnight and 4:00 AM.

Sam was a kid when he joined News Corp as a help desk analyst in 2000. More than 15 years later and he’s now Sr. Director of IT managing a growing team of 30 NOC engineers, sys admins, and DBAs. Over the years, he has received more promotions than Trump on his own Twitter feed by delivering results and never wavering from two core beliefs that influence everything he does: