BIGPANDA
Agentic IT operations
Automate L1 operations. Turbocharge incident response teams.
Stop incidents before they happen.
Reduce operational costs and improve service reliability
Automate L1 operations to detect and respond to incidents faster. Use AI to identify, prioritize, and respond to issues before they impact your business.
- Reduce response times from minutes to seconds.
- Lower costs through agentic automation.
- Reduce expensive escalations and disruptive bridge calls.
Augment and assist escalation experts with agentic AI. Find answers quickly, automate manual tasks, streamline collaboration, and proactively prevent incidents.
- Increase the speed and efficacy of incident response.
- Improve service reliability and prevent revenue loss.
- Enhance customer experiences and reduce SLA breaches.
Why leading enterprises choose BigPanda
Unify data and activate knowledge
Unleash the full value of your operational IT data to drive smarter insights, actions, and automation. The BigPanda IT Knowledge Graph breaks down data siloes and connects structured machine data with human knowledge to deliver unparalleled intelligence.


Prevent issues and improve operational resilience
Eliminate and prevent recurring incidents, indentify monitoring coverage gaps, and reduce end user tickets. BigPanda Unified Analytics delivers data-driven insights to help your teams and operations become more resilient and efficient.
Proven value and expertise
BigPanda offers a tried and true methodology and a team of seasoned experts to help complex enterprises implement quickly, measure outcomes, and rapidly realize value.

Reduce ITSM costs with BigPanda
Reduce ticket volumes, improve CMDB quality, and equip incident responders with instant, actionable insights. Predict and proactively resolve issues natively in ServiceNow ITSM Standard.

Work smarter with BigPanda

Transform incident workflows
See how interactive GenAI, purpose-built for response teams, revolutionizes incident management.

Reduce ticket volumes
Correlate alerts across applications and services and enrich them with context for faster detection and prioritization.

Learn from industry experts
Access our library of resources that cover agentic ITOps, event management, incident management, and more.

ANALYST REPORT
Gartner® Market Guide for Event Intelligence Solutions, 2025
According to Gartner®, I&O leaders should use this research to separate the hype of AIOps from the achievable value of optimized operations, reduced toil, and improved performance and availability.