Agentic AI for IT operations: A new era of IT automation

Manual ITOps is slow, reactive, and expensive. BigPanda enables a better way.

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Discover BigPanda. An agentic AI platform for IT operations.

Trusted by enterprise IT teams who keep the digital world running:

The BigPanda agentic IT operations platform at a glance

The products and features that make up the BigPanda agentic AI ITOps platform.

Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale.

The BigPanda platform represents the evolution of AIOps, delivering agentic AI automation for ITOps and ITSM teams. Watch the video to see how BigPanda eliminates slow IT response times, human error, and inconsistent execution that erode customer confidence.

Automate IT work.
Unleash the productivity of your teams.

Provide first responders with the answer before the ticket arrives

Ensure every incident ticket includes context, root cause, and a recommended action.
Enable your L2 operators to stop investigating and start resolving.
Surface SLA risk before it becomes a breach.

Put AI agents on the front lines of L1 operations

Use AI agents for repetitive, low-judgment work and escalations.
Reduce your GSI spend by automating outsourced work.
Free your L1 operators to focus only on what humans do best.

Resolve incidents faster, with fewer people

Reduce the size, length, and frequency of your bridge calls.
Speed IT incident resolution and unblock execution.
Eliminate silos and automate major incident coordination.

Stop incidents before they start

Prevent outages before they impact your customers.
Accelerate change approvals with clear, automated risk analysis.
Unlock engineering velocity with faster approved changes.

Why leading enterprises choose BigPanda

Turn tribal knowledge into AI context

Every enterprise runs on tribal knowledge trapped in tools, tickets, and people’s heads. BigPanda unifies it into a living knowledge graph that gives AI the context to actually reason rather than just follow rules.

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Agentic AI in IT operations can turn your fragmented IT data into intelligent insights.

Use BigPanda Unified Analytics to gain a clear view of your operations, track KPIs and patterns to identify opportunities, and support continuous optimization.<br />

Perfect data not required

Real-world data is messy. BigPanda was built for that. Our AI works with what you have from day one and improves it as a byproduct of daily operations.

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Quick wins that compound

Deliver value quickly. Reduce adoption friction and build momentum through clear wins. Early BigPanda adopters see a median ROI of 430%, with payback in under a year.

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BigPanda helps enterprises start small and scale fast, with early adopters achieving a median ROI of 430% and payback in under a year.

Create smart tickets, identify root cause changes, and understand incident impact natively within ServiceNow.<br />

Supercharge your ServiceNow ITSM investment with BigPanda

Enterprises don’t have to wait for perfect data to get more from ServiceNow with BigPanda. Turn alert noise into context-rich incidents, so your ServiceNow workflow can act faster with less noise, fewer tickets, and quicker MTTR.

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Work smarter with BigPanda

View the report to see how BigPanda customers are transforming IT operations with measurable business outcomes.

See what Fortune 1000 enterprises have achieved

View The Business Value of the BigPanda Platform report to see how customers have achieved a median ROI of 430% and payback in under a year.

BigPanda is recognized in the Gartner Market Guide for AI SRE Tooling, covering how organizations can lower SRE costs and deliver reliability at scale.

Ensure reliability across your organization

Access the Gartner® Market Guide for AI SRE Tooling report to learn how AI tooling lowers the cost of SRE adoption and helps enterprises deliver reliability at scale.