EMA research: How AIOps transform IT Service Management
Enterprise Management Associates (EMA) surveyed more than 300 IT professionals to assess the benefits of AIOps for IT operations (ITOps) and IT service management (ITSM) teams.
Nearly 55% of respondents found significant value in AIOps, noting that it saves them at least 10 to 20 minutes per incident.
Download the research to learn:
- Why 71% of respondents report searching for context consumes 25% or more of MTTR.
- The role of AIOps in reducing MTTR, escalations, and outage duration.
- How AIOps boosts IT service availability and performance.
- Features
- Detection
- Open Integration Hub
- Event Correlation
- Event Enrichment Engine
- Incident 360 Console
- Triage
- Automated Incident Triage
- Root Cause Analysis
- Similar Incidents
- Real-time Topology Mesh
- Investigation
- Biggy AI
- Remediation
- Workflow Automation
- Prevention
- Unified Analytics
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