New BigPanda features accelerate IT incident response

Accelerate incident response with the latest AI-powered IT operations innovations from BigPanda

ITOps teams are inundated with a significant volume of alerts each day. Sifting through these alerts to discern which ones are harmless and which could lead to major incidents is a time-consuming and tedious task. This process often involves hunting for information across disparate data sources, tools, and workflows. As a result, the investigation can slow down incident response times, negatively affecting service reliability and customer satisfaction.

The most recent updates to the BigPanda platform will help your ITOps and ITSM teams optimize incident resolution workflows. AIOps from BigPanda helps teams in identify the necessary context to streamline operational efficiency and automate incident detection, investigation, and resolution to maximize service availability.

Resolve incidents faster with proactive insights and investigation

With the BigPanda Advanced Insight Module (AIM), operators and incident responders have the necessary context to identify potential root cause and resolve incidents quickly. They can view key details such as historical details of similar incidents, potential faulty changes, and enriched summaries to understand incidents quickly. Our recent improvements to components in AIM are designed to deliver context-rich insights even faster to these teams:

Introducing Smart Search

Responders need incident context right where they’re working. Smart Search uses AI and natural language processing to answer your questions about incidents directly in Slack or BigPanda. Examples of queries you can use Smart Search for include:

• Finding incidents related to a specific service or application
• Finding incidents by a particular date or time frame
• Find specific tag values and monitoring data associated with source systems

Smart Search is an excellent tool for finding the information needed to triage incidents in real-time.

New Similar Incidents banners

Quickly identify remediation steps using historical incidents. Similar Incidents streamline the response process and reduce the time spent on investigations by identifying related historical issues that closely resemble an active incident. A new banner will now appear in the incident overview to showcase the number of similar incidents and make it easier to access proactive resolution recommendations.

Azure OpenAI-powered AIM

BigPanda AIM now integrates with Azure OpenAI. You can now choose between OpenAI and Azure OpenAI, ensuring you can harness BigPanda’s GenAI and LLM capabilities while aligning with your organization’s security and compliance requirements.

Improve your workflows and achieve operational efficiency

The BigPanda platform is designed to be adaptable in order to match your organization’s needs and use cases. With new customizable administrative features, you can manage your BigPanda platform more efficiently.

Customizable widgets in Live Dashboards

Highlight important environments and services in your live dashboards. Live Dashboards is a powerful tool for gaining a consolidated, real-time view of essential environments, services, and applications. You can now customize the size of the widgets in these dashboards to draw greater attention to components that matter the most to you and your team. For example, let’s say your team oversees a credit card service for an online retailer. With the holidays approaching, you can expand the size of your credit card environment widget to ensure greater visibility of those critical systems during this busy time.

Streamlined user provisioning and API management

Eliminate the need for manual work when provisioning user access to BigPanda. With new capabilities and Okta integration, you can create employee BigPanda accounts directly in Okta. You can also set expiration dates to deactivate API keys and SSO access for inactive employees automatically, preventing unauthorized access and reducing potential security vulnerabilities.

New Alert Correlation dashboard

This new dashboard enhances Unified Analytics to help you better understand how alerts correlate in BigPanda. The Alert Correlation dashboard shows you the correlation percentage across all incidents and highlights trends and opportunities to improve correlation across all inbound monitoring sources. Use the Alert Correlation dashboard to answer questions such as:

• Where should I focus my efforts to improve my overall correlation percentage?
• How does correlation affect different parts of my business, like specific applications, teams, or hosts?
• Which monitoring sources have low correlation rates? How can I optimize these tools?

Automated email reporting for Unified Analytics

Send automated emails of Unified Analytics reports. You can now set up automatic sharing of your Unified Analytics dashboards to keep stakeholders or customers regularly updated on KPIs. For example, as a BigPanda admin, you can set up automatic emails from the monitoring sources dashboard to tool owners to keep them informed about the quality of alerts that BigPanda ingests. This can help them identify alert gaps and optimize their monitoring service to improve service reliability.

More innovations are on the horizon

BigPanda provides a comprehensive AIOps solution that helps surface relevant context, enabling your teams to resolve incidents quickly. Sign up for our monthly customer newsletters and release notes to stay up-to-date about the latest product information, industry news, and best practices from BigPanda.