Evolving solutions for IT operations teams

ITOps teams face several common issues, from high noise and incident volumes to siloed teams and manual workflows. These challenges contribute to reduced operational efficiency, extended downtimes, and lost revenue. All things you want to avoid.

You rely heavily on incident response teams to keep your part of the digital world running smoothly. The BigPanda platform helps ITOps and incident response teams accelerate and automate incident detection, investigation, and resolution.

The latest round of enhancements helps you surface the context you need within your workflows.

Improve time to value with more control and customization

Manage the challenges of sprawling IT ecosystems. Use AIOps to enhance decision-making and streamline operational processes. Designed to support diverse technology stacks, the latest updates support efficient workflows.

Incident console customization

Configure the Incident Feed view to improve context. This feature empowers you to customize the view to meet your team’s unique needs. Save specific environments for easy access to the most relevant information. Customization options include the ability to:

• Specify which incident tags to include in the table view.
• Move and resize columns.
• Configure and assign custom views to one or multiple environments.

Additional features provide confidence that you have everything you need to address incidents directly, including:

• Maintenance plans: Increase control over the execution and management of planned maintenance, including new behaviors and settings for alert suppression and visibility. New administrative troubleshooting capabilities show the affected alerts before launching a plan update.
• New default UI: Last quarter, we streamlined the Incident 360 Console design, improved load times, and added dark modes and customized layouts.
• Improved language enrichment: New functionality in BigPanda Formula Language (BPFL) supports the creation of dynamic URLs, strings, messages, keys, and identifiers in incident tags. These enrichments dramatically improve the usability of URLs in runbooks.

The right data, right in your workflow

Fragmented tools and overwhelming alert data can prevent efficient incident resolution. But incident detection and remediation improve when IT organizations and NOC teams can surface pertinent context and reduce noise. Delivering precise, relevant information directly within established IT workflows enables faster, more accurate resolution.

BigPanda Automated Insight Analysis uses powerful GenAI to analyze incidents, impacts, and root causes automatically. Usability improvements to Root Cause Changes and Similar Incidents make it easier to get relevant context up front and make decisions quickly.

Enhanced root-cause analysis

The updated Root Cause Changes uses natural language processing and ingested context to correlate alerts with change records. Built-in GenAI details the suspected change and incident source to support faster, more accurate analysis and resolution.

Specific details of previous incidents

It’s now easier to see specifics about previous incidents in the BigPanda console. UI improvements surface relevant context to support a better, faster understanding of incidents and decision-making. These enhancements include:

• A number indicator itemizing incidents related to the selected case
• A view of shares and comments associated with a similar incident

Continuing the drive to innovate

BigPanda offers a comprehensive solution for organizations seeking to enhance ITOps efficiency and service quality. Watch for details of our quarterly product releases to learn how BigPanda supports your ability to serve your customers better and innovate.

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