Not every IT event should create a ticket in ServiceNow. If your incident queue is flooded with irrelevant events, your team will get overwhelmed… and ignore the few issues that really matter.
Use BigPanda to identify only events that are actionable based on patterns, priorities, and historical knowledge.
Automate your notifications across multiple collaboration tools: ServiceNow, JIRA, HipChat, Slack, PagerDuty, Zendesk, email, SMS and more.
Use BigPanda to create customized notification rules for any incident or custom environment across all your chat, ticketing and on-call tools.