Reduce operational costs and maximize the value of ServiceNow
Automate incident management workflows, empower escalation teams with rich insights, and prevent future incidents with BigPanda.
Unlock the potential of ServiceNow Standard ITSM with BigPanda AIOps
Reduce ticket volume, enhance configuration management database (CMDB) quality, and give incident responders AI-powered insights to predict and proactively resolve issues before they escalate – natively in ServiceNow, no upgrade needed.
Reduce ticket volume and accelerate triage
AI-powered Event Management surfaces actionable alerts and tickets through advanced correlation techniques that go beyond manual CI-based alert binding requirements, providing first responders with the full context of an issue from the start.
Reduce unnecessary escalations
Share accurate, actionable insights across teams to facilitate proactive problem management and faster, better-informed decisions. Reduce unnecessary escalations that slow incident response and impact customer experience.
Improve CMDB accuracy and reduce blind spots
Increase the value of your ITSM investment and highlight visibility gaps. Automatically identify and write back missing configuration items (CIs) referenced in alerts but not cataloged in the CMDB.
Automate and scale incident management workflows
Advanced Insight uses GenAI to instantly reveal incident impact, root cause, and suggested remediation actions. It reduces manual triage and investigation, accelerates response, and minimizes customer impact across all services and applications.
Prevent recurring issues
Predict potential issues and easily identify the root cause of repeat incidents. The Problem Identification Dashboard allows Incident Management teams to identify and eliminate recurring issues and prevent ongoing operational disruptions.
Automate triage with BigPanda Advanced Insight
Learn more about how BigPanda works with ServiceNow
ServiceNow integration
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Autodesk reduced MTTR by 85% using BigPanda with ServiceNow
How AIOps maximize the value and utility of ITSM investments
FAQ
What types of ServiceNow integrations are available?
A native ServiceNow integration enables easy setup and bi-directional data sharing between BigPanda and ServiceNow’s Incidents, Incident Reports, Changes, Maintenance Plans, and CMDB.
What resources are available to help integrate BigPanda with ServiceNow?
Our intuitive interface guides effortless installation and deployment, while our BigPanda Community shares best practices and hidden gems. Need expert support? BigPanda resident architects craft data-driven frameworks and recommend workflow best practices. Third-party implementation partners are also well-versed in setting up and deploying BigPanda with ServiceNow.
How much CMDB data do we need to send BigPanda to improve event correlation?
You don’t need to share your entire CMDB with BigPanda. Our enrichment process allows you to selectively send only the critical tables and fields that will directly enhance event correlation. As needs evolve, it’s easy to adjust the data being sent to maintain optimal correlation performance.
How does the integration handle duplicate incident creation between BigPanda and ServiceNow?
After an incident is created in ServiceNow, BigPanda updates the same ticket with additional alerts that stem from the underlying issue — even if they originate from different sources or checks — to create an accurate and organized representation of affected systems and associated alerts.
Can I map custom fields between BigPanda and ServiceNow for richer data exchange?
BigPanda and ServiceNow share detailed incident data through custom field mapping for richer incident data exchange. Self-service BigPanda tags from enrichment sources — API, topology, CMBD, etc. — map to ServiceNow fields for better visibility and collaboration.
Can ServiceNow change requests trigger automatic correlation of alerts in BigPanda for proactive monitoring?
BigPanda ingests and correlates ServiceNow change data with real-time alerts for proactive identification of an incident’s root-cause changes.
