Unlock ServiceNow utility and improve incident management
Reduce ticket volume, identify root cause changes, and understand incident impact natively within ServiceNow.
BigPanda + ServiceNow
Give incident responders smart, context-rich tickets to help them proactively respond to incidents and automate incident management workflows.
Operationalize CMDB reporting and management
Reduce blind spots across ITSM by automatically identifying missing configuration items (CIs) referenced in alerts but not cataloged in the configuration management database (CMDB).
Gain situational awareness to automate L1 workflows
Eliminate alert noise and use BigPanda Generative AI to accurately categorize and prioritize incidents according to their severity, impact, and potential risks.
Automate L2 and L3 incident triage and investigation
Reduce escalations and speed MTTR with BigPanda Root Cause Analysis. Give L2 and L3 responders accurate, instant insights into the likely cause of an incident.
Enable proactive incident management
Identify and eliminate recurring incidents, and uncover monitoring coverage gaps to prevent future end-user tickets and complaints.
Learn more about how BigPanda works with ServiceNow
ServiceNow integration
documentation
How AIOps modernizes CMDBs
How does AIOps optimize ServiceNow change management?
FAQ
What types of ServiceNow integrations are available?
A native ServiceNow integration enables easy setup and bi-directional data sharing between BigPanda and ServiceNow’s Incidents, Incident Reports, Changes, Maintenance Plans, and CMDB.
What resources are available to help integrate BigPanda with ServiceNow?
Our intuitive interface guides effortless installation and deployment, while our BigPanda Community shares best practices and hidden gems. Need expert support? BigPanda resident architects craft data-driven frameworks and recommend workflow best practices. Third-party implementation partners are also well-versed in setting up and deploying BigPanda with ServiceNow.
How much CMDB data do we need to send BigPanda to improve event correlation?
You don’t need to share your entire CMDB with BigPanda. Our enrichment process allows you to selectively send only the critical tables and fields that will directly enhance event correlation. As needs evolve, it’s easy to adjust the data being sent to maintain optimal correlation performance.
How does the integration handle duplicate incident creation between BigPanda and ServiceNow?
After an incident is created in ServiceNow, BigPanda updates the same ticket with additional alerts that stem from the underlying issue — even if they originate from different sources or checks — to create an accurate and organized representation of affected systems and associated alerts.
Can I map custom fields between BigPanda and ServiceNow for richer data exchange?
BigPanda and ServiceNow share detailed incident data through custom field mapping for richer incident data exchange. Self-service BigPanda tags from enrichment sources — API, topology, CMBD, etc. — map to ServiceNow fields for better visibility and collaboration.
Can ServiceNow change requests trigger automatic correlation of alerts in BigPanda for proactive monitoring?
BigPanda ingests and correlates ServiceNow change data with real-time alerts for proactive identification of an incident’s root-cause changes.
