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The BigPanda Platform

Deliver exceptional service reliability and operational efficiency with AI‑powered ITOps and Incident Management.

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Break down operational siloes and automate incident response

Transform IT noise into insights to accelerate detection and triage. Surface siloed knowledge to improve situational awareness for faster investigation and remediation.

Eliminate noise and improve the actionability of alerts

Context-rich alerts allow Ops teams to proactively detect and triage situations before they become incidents.

Optimize alert data, enhance investigation, and speed resolution with an actionable view of your IT environment.
Detect, investigate, and resolve critical incidents before they turn into outages.

Automate triage to reduce escalations and disruptions that slow innovation

Enhance situational awareness to enable teams to make faster, smarter decisions and get ahead of incidents.

Speed investigation to reduce incident duration and impact

Quickly troubleshoot incidents with relevant data and knowledge surfaced from organizational silos using AI‑powered incident management.

Accelerate incident investigation by surfacing highly relevant insights from fragmented data.
Rapidly mobilize teams and experts with automated notifications and ticketing.

Reduce manual resolution time through automation

Scale the number of services and applications teams can support without growing headcount by automating ticketing and incident management workflows and processes.

Maximize uptime and improve customer experiences

Use BigPanda Unified Analytics to eliminate recurring incidents, uncover monitoring gaps, reduce end-user tickets, and improve processes and collaboration.

Gain a clear view of your operations and track KPIs and patterns to identify opportunities and support continuous optimization.

What is BigPanda?

The structure of the BigPanda Operational Intelligence and Automation Platform
Analyst report - 55% of teams see significant value from AIOps. - Get the report

IHG Hotels & Resorts logo

Faster incident detection

“Centralizing our operations with AIOps and BigPanda allowed us to have a much earlier MTTD, which gave us a head start to resolve operational incidents. BigPanda keeps our costs down.”

Alvin Smith

VP of Global Infrastructure and Operations, IHG

New York Stock Exchange logo

Real-time triage

“[AIOps] saves us time, letting us focus on resolving problems instead of combing through thousands of alerts to find the problem. It’s transformational and game‑changing.”

Chuck Adkins

CIO, New York Stock Exchange

Lucid logo

Fewer escalations and tickets

“Don’t wait to start your AIOps journey once you are overwhelmed with alerts. Start early to get a single pane of glass to understand which monitoring tools you really need.”

Sanjay Chandra

VP of Information Technology, Lucid Motors

FAQ

What is AIOps?

AIOps utilizes artificial intelligence, automation, and machine learning to enhance IT operations by processing and analyzing large volumes of data in real time, identifying patterns, automating complex tasks, offering actionable insights, and reducing manual errors.

How does BigPanda provide additional context for enterprise ITOps?

BigPanda enhances incident context by ingesting and normalizing data from diverse sources, including topology, CMDB, and change data. BigPanda multidimensional alert correlation and AI analysis offer deeper insights and automate root-cause analysis for quick, informed decision-making. This comprehensive approach allows teams to resolve incidents efficiently using a holistic view of system interconnectivity and operational impacts.

Does BigPanda work across hybrid systems?

BigPanda supports both on-premises and cloud-based workloads, offering integration with multiple monitoring and observability tools. BigPanda Open Integration Manager also facilitates custom integrations. By unifying on-premises and cloud topologies, you gain comprehensive visibility across environments, helping identify opportunities to enhance digital transformation efforts.

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