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Transform incident teams and workflows with GenAI

BigPanda Biggy AI uncovers hidden data and delivers actionable insights right where teams are already working on incidents.

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Improve service reliability and operational efficiency

Accelerate incident investigation by surfacing highly relevant insights from fragmented data. Biggy AI helps you make smarter decisions, improve productivity, and scale incident management.

Enhance decision-making

Provide situational context for responders handling both event-based and end-user–initiated issues. AI-powered insights include remediation steps, assigned teams, root cause, and historical incidents with solutions.

The Slack user interface of BigPanda Biggy
Biggy AI creates an Incident Channel and provides all relevant details to improve investigation.

Accelerate incident analysis

Put your team on the highest-value work and let Biggy AI do the rest. Biggy AI automatically creates incident channels, identifies and pages on-call teams, and drafts post-mortems and root-cause analysis details to reduce manual work and timelines.

Increase team productivity

Ask Biggy AI questions to troubleshoot incidents and get easy-to-understand answers in natural language. Developer expertise isn’t required. Eliminate manual tasks and unnecessary waiting while minimizing escalations and meeting service-level agreements.

Biggy AI provides general reporting answers based on user queries.
Suggested workflow and incident management improvement steps

Optimize processes

Biggy AI combines telemetry data, service history, and team knowledge to suggest improvements to incident workflows, identify gaps, and help prevent recurring issues proactively.

Biggy not only speeds up MTTR but enhances mean time to knowledge. Biggy allows a deeper understanding of impacts based on historical data and streamlining communication among teams. - Service Availability Team Member, Biggy Beta Program

FAQ

What type of data and knowledge does BigPanda Biggy AI analyze?

Biggy AI combines telemetry data, service history, and historical team knowledge integrated from open, agnostic sources and augmented with GenAI. This AI copilot provides responders at all levels with a deep understanding of your IT infrastructure so they can investigate quickly and accurately.

Which IT teams benefit from using Biggy AI?

Incident management teams, including Service Desk, L2 Support, L3 Engineer, Incident Managers, and Incident Commanders roles. Biggy AI provides a central hub for all knowledge and data to streamline collaboration so teams can respond proactively before incidents affect users and customers. Observability, enterprise architecture, ITSM, and automation teams can use Biggy AI to identify and optimize recurring issues or inefficiencies to prevent similar incidents. Biggy AI can benefit all teams across ITOps and service management functions.

Where can I see how Biggy AI works?

Contact our team to explore how you can use Biggy to transform your organization’s incident-response process and results.

Is Biggy AI secure?

Biggy AI follows all the security controls for data handling and customer data protections that BigPanda follows. BigPanda applies industry-standard security technologies and procedures to protect your data from unauthorized access, use, or disclosure at all lifecycle stages. This ensures that your data is always secure, whether transmitted, stored, or processed. Get more details in the “Generative AI Customer Trust” document in the BigPanda Trust Center.

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