Proactive, AI-powered IT event management
Turn alerts into actions. Enrich and correlate data from multiple sources so ITOps teams can prioritize and resolve incidents faster.
AN EVOLVED BIGPANDA
AI Detection and Response
The BigPanda platform you rely on is evolving. With powerful new capabilities for automated detection, triage, and response, BigPanda Core has evolved into BigPanda AI Detection and Response to help your enterprise take control of incidents before they escalate.
Transform L1 workflows
BigPanda AI Detection and Response helps L1 teams move beyond reactively putting out fires by proactively detecting incidents, reducing ticket volumes, and automating resolutions.
Break down silos
BigPanda is an open and agnostic platform. It aggregates, synthesizes, and transforms siloed operational data, service knowledge, and institutional know-how into context-rich insights in a unified view.
Proactively detect incidents at speed
Use advanced correlation to unify internal and external observability, configuration management database (CMDB), and service desk insights, surface early indicators of potential incidents, and prioritize an appropriate response.
Reduce blind spots
BigPanda event correlation cuts through unnecessary noise by correlating and enriching event data into a streamlined alert feed, enabling you to detect and triage incidents faster.
Reduce manual workloads
Automate manual tasks such as ITSM ticket creation and configuration item (CI) discovery so your teams can focus on the most important situations, freeing up time and boosting productivity.
Why leading enterprises rely on BigPanda
IT Knowledge Graph
Build a dynamic and intelligent understanding of your IT environment by continuously integrating operational data, institutional knowledge, and AI-driven data augmented with human insights.
Proven Path to Value
Rapidly embrace, track progress, and unlock the full potential of AIOps with a structured, proven methodology that guides you from onboarding through adoption.
Unified Analytics
Unify fragmented processes and tools with data-driven analytics and customizable, out-of-the-box dashboards that enable informed decision-making and improve processes and collaboration across your organization.
Trusted by teams that keep the digital world running
Improved situational awareness
“BigPanda has significantly helped deduplicate, correlate, and automate our process. We better understand what is impacted throughout the organization and how to fix it quickly, giving time and resources back to the NOC.”
Streamlined detection and response
“BigPanda funnels our alert data, identifies incidents in real-time, and automatically builds out full context tickets so the appropriate team is alerted for incident triage—cutting our MTTR in half.”
Optimize workflows
“Operational awareness is critical for us at all times. Unified Analytics helps us unify our monitoring and observability data. We build custom dashboards and create custom KPIs unique to our business, which helps us avoid surprises and optimize incident management workflows.”
FAQ
What type of tools does BigPanda integrate with?
BigPanda provides standard integrations with popular monitoring and observability tools, collaboration tools, change management systems, and enrichment data sources. These integrations provide comprehensive insights for IT operations management (ITOM) teams.
How does BigPanda measure the performance of IT tools, teams, and workflows?
The BigPanda Unified Analytics dashboard unifies all your data so you can monitor and improve operational key performance indicators (KPIs). It aggregates data from multiple siloed monitoring and observability tools to measure what matters most to your organization.
With BigPanda Unified Analytics, teams get the visibility and insight they need to differentiate valuable signals from noise and only take action on what matters, reducing overall ticketing and focusing on high-severity and priority incidents. It also helps them pinpoint which monitoring and observability tools provide valuable signals versus which are noisy, so they can filter and ignore the ones that don’t make the cut.
How does BigPanda reduce MTTR?
BigPanda aggregates data across your IT environment and presents relevant insights to detect, triage, and resolve incidents swiftly. This process reduces mean time to resolution (MTTR) by eliminating the need for manual investigation and filtering through alert noise in search of relevant information.
What’s the difference between BigPanda Core and BigPanda AI Detection and Response?
BigPanda Core is now known as BigPanda AI Detection and Response. It has the same great features and additional product capabilities to provide incident detection, automated response, and event management, but a new name.
Check out more related content
ANALYST REPORT
How AIOps Transforms IT Service Management (ITSM)
- PlatformPlatform
- Agentic IT Operations
- Platform Overview
- Agentic Detection & Response
- AI Incident Assistant
- IT Knowledge Graph
- BigPanda AIOps
- BigPanda Core
- Advanced Insight
- Biggy AI
- Rebranding Matrix
- Integrations
- Features
- Detection
- Open Integration Hub
- Event Correlation
- AI Detection
- Triage
- Automated Incident Triage
- Root Cause Analysis
- Similar Incidents