BigPanda Ops Centric AI
Synthesize complex data. Ops Centric AI turns fragmented IT noise into high-quality, actionable insights for fast incident management.
Proactive situational awareness for incident workflows with AI-powered insights
Equip enterprise ITOps and incident management teams with real-time, relevant insights to get ahead of issues, triage quickly, and boost productivity.
Improve decision-making
Automatically combine multi-source, historical, and change data to optimize situational awareness, delivering AI-driven insights directly within your workflow for smarter, more informed incident investigations.
Optimize team collaboration
Synthesized incident knowledge empowers operators to make expert decisions, regardless of experience level. Integrating with your preferred workflows and tools enhances data accessibility across teams for better alignment, streamlines incident triage, and reduces tool-switching.
Built to fit your workflow
Easily customizable incident feeds and tagging bring the most relevant context to the forefront, tailored to your organization’s unique needs for maximum impact.
Proactive incident response
Real-time analysis and insights on prior incidents and resolution steps help ITOps and Incident Management teams optimize workflows, prevent escalation, and preempt manual toil.
Why BigPanda
Purpose-built for Ops and Incident Management
Tailored to support ITOps and Incident Management teams within their preferred workflows, BigPanda delivers access to accurate, highly relevant, and actionable insights in real-time, making it simple to act quickly.
Synthesize siloed data into situational awareness
Transform knowledge across silos using AI/ML and Generative technologies to deliver informed, explainable insights to team members in seconds in concise, easy-to-understand language.
Explainable, controllable, and adaptive
Customize and adapt data insights in real time to meet your organization’s needs, bringing relevant context forward for faster incident resolution. Incorporate feedback to help teams streamline and accelerate manual workflows.
Transform IT noise into insights
Significantly reduce alert noise
“BigPanda helps us detect incidents and uncover probable root cause in real time, which has reduced our MTTR from 25 hours to 5.5 hours per incident.”
Rapid situational awareness
“Enrichment data that we process through BigPanda allows us to create specific, insightful alert tags. Adding context to alerts that are coming in allows us to know the right teams to involve for faster resolution.”
Achieve essential visibility
“Operational awareness is critical for us at all times. Unified Analytics helps us unify our monitoring and observability data. We build custom dashboards and create custom KPIs unique to our business, which helps us avoid surprises and optimize incident management workflows.”
FAQ
What kind of data does Ops Centric AI synthesize?
BigPanda Unified Data Fabric unifies all the data and context you can provide, including monitoring data, changes, topology, open and past ITSM history, and informal and institutional knowledge, like SOP documentation and chat transcripts. This data and knowledge from siloed teams are brought together in a single data model to provide an unprecedented understanding of your present and past IT infrastructure. It is then available for standardization, processing, and access so it can be transformed into relevant insights. With this deep dataset available to the LLM, Ops Centric AI then synthesizes all that data and knowledge to deliver accurate, relevant, and actionable insights in real time.
How does Ops Centric AI reduce IT noise?
BigPanda Ops Centric AI filters out false positives and benign events, deduplicating recurring or cross-platform events. By pinpointing high-quality alerts, ITOps and ITSM teams can focus on critical events that drive incident and outage root cause.
How does BigPanda use Generative AI?
BigPanda Generative AI enhances L1 team resources to ensure system availability. By integrating with your unique topology and data, it delivers valuable insights faster than manual review. GenAI summaries provide enriched analysis with change data, historical context, and correlation, helping operators make informed decisions quickly during triage.
Check out more related content
- Features
- Detection
- Open Integration Hub
- Event Correlation
- Event Enrichment Engine
- Incident 360 Console
- Triage
- Automated Incident Triage
- Root Cause Analysis
- Similar Incidents
- Real-time Topology Mesh
- Investigation
- Biggy AI
- Remediation
- Workflow Automation
- Prevention
- Unified Analytics
Employment Verifications: voe@bigpanda.io | (650) 240-7272
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