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Use historical insights to speed incident response

Reduce manual investigation by surfacing similar incident context to deliver more actionable insights.

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Use context from previous incidents to reduce MTTR

Similar Incidents turns legacy knowledge into actionable, AI-driven data to manage active incidents.

Faster action, reduced MTTR

Compare live incident alerts with relevant historical data to expedite investigation, triage, and resolution. Use knowledge gained handling previous issues to get ahead of P0s and take action faster.

AI-generated detail showing data from similar previous incidents.
Detail from BigPanda Similar Incidents allows operators to identify the next steps quickly.

Streamlined collaboration

Populate relevant insights from previous incidents to give every team member the full context of events. AI-powered analysis provides teams with the data they need without lengthy bridge calls or extensive manual investigation.

Proactive incident response

Avoid surprises. Help operators predict the potential for escalation. Use insight from prior incident progression, individuals involved, and steps to resolution to address and preempt manual work.

FAQ

How do you define similar incidents?

BigPanda calculates a similarity percentage score based on the affected entity, alert trigger, system topology, and incident extent to identify relevance. BigPanda Similar Incidents attaches the highest-scoring incidents to the active incidents with a concise AI-driven explanation of similarities for quick consumption by operators.

How does Similar Incidents use generative AI?

GenAI summaries enrich analysis with multisource change data, historical context, and multidimensional correlation to deliver relevant information in clear language. Historical insights help operators make informed decisions efficiently during triage. Using your unique topology and data, Similar Incidents supplies meaningful value in a fraction of the time of manual review.

How is BigPanda Similar Incidents unique?

BigPanda is the only platform that provides a centralized, comprehensive analysis of similar incident data, enriched with multisource historical context and multidimensional correlation. Using an AI-generated configuration coupled with customizable alert tags, BigPanda generates a similarity score and summary in clear, readable language.

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