Event intelligence for media and entertainment

Benefits

• Maximize service availability: Apply AI-powered analysis to prevent outages and deliver outstanding quality to attract, engage, and retain audiences.
• Enable end-to-end visibility: Leverage full incident context to detect, triage, and resolve incidents before they disrupt revenue and brand reputation.
• Accelerate digital transformation: Find areas for improvement, streamline operations, and advance innovation and transformation initiatives.

Media and entertainment organizations are more reliant on digital services than ever. Massive global audiences expect seamless, 24×7 access to content across a broad range of platforms, services, and devices.

Customer expectations come with serious challenges. IT operations teams must manage highly complex global environments. Audiences are fragmented and fickle. Any outage can damage brand reputation and profits.

Organizations must maximize service reliability to attract and retain audiences and prevent lost revenue in a competitive industry. These challenges pressure the teams responsible for delivering excellent quality service and continuous innovation to outperform the competition.

• High customer expectations With so many options available to them, global audiences demand exceptional media experiences. Any interruptions in service can cause them to cancel subscriptions or switch to other providers or platforms.
• Complex global IT environments Streaming platforms and social media have transformed how people consume media. IT teams must support noisy, stressful IT environments comprising various online platforms, hardware systems, mobile devices, and applications.
• Crowded, highly competitive industry Nearly half of OTT subscribers switch between streaming service providers multiple times a year, according to research from Parks Associates. Rapidly evolving technologies and constant pressure to innovate make customer acquisition and retention even more challenging.

How AIOps can help

With an AIOps platform in place, teams are more able to keep incidents from escalating into outages that disrupt customer experiences. Operators gain a consistent, unified, full-context view of the entire IT environment. Full visibility enhances efficiency and enables organizations to deliver seamless entertainment experiences to keep audiences engaged.

AIOps consolidates contextual data across sources and dimensions into actionable incidents. With access to a complete view of incident data, responders can detect, prioritize, and assign incident remediation in seconds. Your teams can resolve critical incidents before they escalate into outages, safeguarding your brand’s reputation and customer satisfaction.

Implementing AIOps can also reduce costs and risk during IT modernization and digital transformation projects. Use AIOps to quickly identify incident-causing changes and establish a real-time topology model across all IT data sources. Full-stack visibility helps resolve change-related outages rapidly and identify areas for improvement, boost efficiency, and accelerate technology updates.

“BigPanda helps us detect incidents and uncover probable root cause in real time, which significantly reduces our MTTR.”

Michael Lorenzo
Senior Director of Operations for the Global NOC, FreeWheel

“With BigPanda, we achieved 99% alert compression and have actionable alert investigation strategies to quickly get to the root cause of an incident.”

Adam Cravens
Senior Site Reliability Engineer, Bungie