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Professional services expertise for every stage

Partner with BigPanda Professional Services to identify use cases, design solutions to pain points, and get the training your teams need for self-service support.

We’re here to accelerate your path to success

No matter where you are in your AIOps journey, BigPanda Professional Services can help you achieve your business objectives.

We provide expertise

We draw upon deep experience from hundreds of services engagements to guide your BigPanda journey. From automation strategies to incident workflows, we can deliver a strategic roadmap to help mature your organization.

We deliver enablement

We’ll build the right approach to fit your tech stack and business processes — enabling your team with best practices for AIOps and continuous improvement on the BigPanda platform.

We support self-reliance

We want to provide all the expertise and knowledge your users need, from practitioners and power users all the way up to senior technical staff and business stakeholders.

We accelerate time to value

Using real-time, collaborative, and value-oriented delivery, we guide you to rapid realization of ROI. And we don’t walk away after deployment: We focus on validating incremental value with our metrics-based approach.

How do we do it?

Whether implementing all of BigPanda or starting small, we’ll ensure you hit key milestones and get the most from the platform.

  • Operational, AIOps maturity, and roadmap assessment
  • Data-driven best practices to help “shift left”
  • Hands-on configuration and customization; change management and adoption strategies
  • Operator, admin, and product owner enablement
  • Process optimization for incident and problem management, and root-cause analysis
  • Operational readiness reviews

What do we offer?

Enterprise onboarding

Design and deploy at scale with:

  • Planning: Value-case mapping, change-management, AIOps assessment, process analysis and design, go-live
  • Execution: Platform configuration, integrations, enablement, value alignment against benchmarks
  • Closure: Best-practice and configuration reporting; skills assessment; operational readiness; roadmap
  • Team: Value Delivery Manager, Solutions Architect, Solutions Engineer

Technical services

Our resources are available to support post-onboarding activities. We’re here if you need us to:

  • Add or modify integrations
  • Perform additional training
  • Provide configuration services to meet new or adjusted business goals

Resident Solutions Architect

Work with a named AIOps expert in a 6- or 12-month engagement who will act as a force multiplier and extension of your team to:

  • Baseline your existing operational practices against the BigPanda AIOps maturity framework
  • Create/drive a strategic roadmap that balances:
    • Configuration enhancements to maximize value
    • Customized enablement to ensure utilization
    • Data analysis to identify opportunities to meet your business goals
  • Help drive AIOps strategy and execution across technical and business stakeholders

Big kudos for BigPanda Professional Services

“The NOC, BOC, and VOD teams all refer to you as BigAwesome.”

Leading Streaming Provider

“We have exceeded our 99.9% availability target even running twice as many change deployments.”

Executive Stakeholder

“I’m really excited that we’re ahead of schedule so we can spend more time getting user feedback.”

Onboarding Client Sponsor

“Thank you for the flawless support… Without your help, I don’t think we could have completed this [migration] on time.”

Staff Engineer

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