What is AIOps?
AI-powered IT operations (AIOps) reduces noise to accelerate incident detection and triage while providing insights for faster investigation and resolution.
With AIOps, the NYSE can focus on innovation
Improve operational efficiency and keep services running
Empower IT teams with AIOps to lower costs, meet customer needs, and ensure services operate at peak performance to drive business growth.
Break down siloed tools and data
Combine, synthesize, and transform fragmented operational data, service knowledge, and institutional know-how into rich insights presented in a cohesive view.
Eliminate unactionable event noise
AI-powered event correlation eliminates unnecessary noise by ingesting, normalizing, filtering, and enriching event data into a streamlined alert feed, which speeds up incident detection and triage.
Accelerate incident investigation
Equip incident management teams with vital context to enhance situational awareness. Provide insights such as remediation steps, assigned teams, root cause, historical incidents, and suggested solutions.
Improve operational visibility
Consolidate fragmented data to easily identify recurring alerts, incidents, and manual tasks. Optimize collaboration across teams and tools through data-driven analytics.
Automate manual workflows
Streamline and automate manual, time-consuming tasks, such as ITSM ticket creation, configuration items discovery, or triggering playbooks. This allows your teams to focus on higher-value projects.
“Don’t wait to start your AIOps journey once you are overwhelmed with alerts. Start early to get a single pane of glass to understand which monitoring tools you really need.”
“Centralizing our operations with AIOps and BigPanda allowed us to have a much earlier MTTD (mean time to detection), which gave us a head start to resolve operational incidents.”
“Not only can we see the alerts, but we can evaluate them using correlation that recognized patterns, connected alerts, and led to fewer incidents.”
FAQ
What type of AI does BigPanda offer as part of its AIOps platform?
Our pragmatic approach to AI delivers proven value from multiple AI technologies, including generative AI. Our open, controllable, and explainable approach lets you choose how to use AI and helps you tune and improve deployments over time. BigPanda AI is secure and compliant.
How does BigPanda use Generative AI?
BigPanda Generative AI enhances L1 team resources to ensure system availability. Integrating with your unique topology and data delivers valuable insights faster than manual review. GenAI summaries provide enriched analysis with change data, historical context, and correlation, helping operators make informed decisions quickly during triage.
How does BigPanda automate workflows?
BigPanda Workflow Automation automates time-consuming tasks like notifications and ticketing to streamline incident response. BigPanda integrates with IT Service Management (ITSM) and ticketing tools to automatically identify high-quality incidents, update tickets, and trigger automated runbooks, enhancing existing workflows.
Recommended resources
Explore more
- Features
- Detection
- Open Integration Hub
- Event Correlation
- Event Enrichment Engine
- Incident 360 Console
- Triage
- Automated Incident Triage
- Root Cause Analysis
- Similar Incidents
- Real-time Topology Mesh
- Investigation
- Biggy AI
- Remediation
- Workflow Automation
- Prevention
- Unified Analytics
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