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Improve service reliability for enterprise IT

Ensure business services and applications perform at the highest levels to protect and grow revenue.

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How IHG Hotels & Resorts improved service reliability.

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Detect, investigate, and resolve critical incidents before they turn into outages

BigPanda surfaces actionable insights that enable IT Operations and Incident Management teams to quickly resolve incidents and enhance service reliability.

Reduce revenue loss

Outages are expensive. Root Cause Analysis equips your IT teams with incident insights to enhance their situational awareness, speed up incident investigations, and keep critical business services running.

Get to the root cause of incidents faster with BigPanda Root Cause Analysis.
Free responders from tedious, repetitive tasks with BigPanda Workflow Automation.

Improve customer experience

Workflow Automation reduces manual effort, enabling L1 and NOC operators to resolve issues early and freeing L2 and L3 teams to focus on innovations that improve service offerings and customer experience.

Reduce SLA penalties

Improve alert actionability with Automatic Incident Triage. Transform siloed observability, change, and topology data and knowledge into insights and provide context where teams work to address incidents, avoid surprises, and prevent SLA breaches proactively.

Shorten and simplify incident triage with actionable business context for each incident with BigPanda Automatic Incident Triage.
Customize incident tags with business context and remediation steps so teams can reduce MTTR and improve service reliability.

Improve brand reputation

Automatically surface root cause and remediation steps using machine learning and generative AI capabilities. Empower your teams to make faster, smarter decisions and avoid outages that negatively impact market perception.

E-book - A practical guide to AIOps maturity - Download now

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Automatic alert resolution

“We’ve automated an average of 83% of alerts that come into BigPanda. The bulk of our alerts now get resolved automatically. With BigPanda, we met 95% of NOC SLAs.”

Mark Peterson

IT Operations Supervisor, Cambia Health Solutions

Consistent service availability

“By leveraging AIOps, we can ensure the highest level of availability by making sure that we are aware of issues in our environment and are able to resolve them quickly.”

Alvin Smith

VP of Global Infrastructure and Operations, IHG Hotels & Resorts

FAQ

How does AIOps improve service reliability?

BigPanda AIOps centralizes data across your IT stack, allowing ITOps teams to articulate crucial information for resolution, such as incident priority and impact. This will enable them to resolve incidents before they become critical, preventing outages and maintaining overall system reliability.

How does BigPanda automate workflows?

BigPanda Workflow Automation streamlines incident response by automating manual tasks, such as notifications and ticketing, that typically slow down the process. It integrates with IT Service Management (ITSM) and ticketing tools to automatically identify high-quality incidents, update tickets, and trigger automated runbooks, enhancing existing workflows.

How does BigPanda help find data to prevent SLA penalties quickly?

Most IT teams rely on over 20 observability and monitoring tools. BigPanda simplifies this by condensing millions of events into a single view of actionable alerts. BigPanda Generative AI presents relevant incident information clearly, enabling ITOps teams to understand and resolve incidents in their environment rapidly.

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