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Keep critical insurance operations online

Maintain uninterrupted service availability to support customer trust, protect revenues, and ensure regulatory compliance.

Get solution brief

Improve customer satisfaction and enhance IT operations

Gain end-to-end visibility of your IT environment to improve insurance subscriber experiences, streamline operations, and meet regulatory requirements.

Maximize insurance service availability

Accelerate incident detection, response, and resolution within complex hybrid IT environments. Giving operators a comprehensive view of incident context helps to streamline collaboration, centralize knowledge, and reduce outages.

Improve service uptime by unifying data to deliver actionable alerts, expedite incident response, and reduce outages.
BigPanda Generative AI automatically reveals key incident analysis, impact, and probable root cause in natural language.

Retain customers

Trust is everything when customers are facing a crisis requiring insurance. Harness AI-powered analysis to identify, triage, and resolve outages proactively. Ensuring critical services stay online is vital to maintaining trust and satisfaction.

Meet insurance IT regulations

BigPanda Unified Analytics helps you demonstrate incident-management compliance, identify potential risks, and mitigate compliance concerns across IT operations.

BigPanda Unified Analytics provides self-service reports and dashboards for comprehensive oversight of IT operations.
Help ITOps teams manage challenges during app modernization and digital transformation projects.

Modernize legacy insurance IT

Merge cloud topology and on-premises data sources into a single view to overcome standard configuration management database (CMDB) gaps and accelerate digital transformation initiatives.

A practical guide to AIOps maturity - Download now

Improve event intelligence for insurance ITOps

EMA logo

“BigPanda has shown fast time to value and overall cost-effectiveness in AIOps deployments by providing a multidimensional context for rapid incident resolution.”

Dennis Drogseth

Vice President Emeritus, Enterprise Management Associates

ESG logo

“BigPanda AIOps unifies operations and observability teams, their tools, data, and their processes so operators can understand, prioritize, and investigate every incident immediately.”

Jon Brown

Senior Analyst, Enterprise Strategy Group

FAQ

How does AIOps improve service availability?

BigPanda AIOps centralizes full-context data across sources and dimensions, enabling ITOps teams to rapidly assess incident priority and impact. By using observability, ITOps, and ITSM with centralized visibility and data, teams can address and resolve incidents before they become critical outages and maintain overall system availability.

Does BigPanda support hybrid environments?

BigPanda supports both on-premises and cloud-based workloads and seamlessly integrates with various monitoring and observability tools, CMDB, and change data. BigPanda Open Integration Manager facilitates custom integrations as well. BigPanda unifies on-premises and cloud topologies to provide comprehensive visibility across environments. This helps identify issues faster, optimize the infrastructure, and accelerate digital transformation projects.

How does BigPanda keep data secure?

BigPanda employs industry-standard security technologies and protocols to protect your data against unauthorized access. This approach ensures confidentiality and integrity during transmission, storage, and processing, and maintains security at every step. Independent auditors validate BigPanda security controls through an annual SOC 2 Type II security audit. We conduct independent penetration testing of the BigPanda platform. For more details, visit the BigPanda Customer Trust portal.

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