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Scale your managed service with BigPanda AIOps

BigPanda helps managed service providers (MSPs) maximize efficiency and service availability and deliver measurable value to their clients.

Get solution brief

Optimize your service offering

Accelerate and optimize incident discovery and resolution to improve service reliability. Manage complexity scale and demonstrate value.

Accelerate go-to-market

Bring your clients to market faster and avoid lengthy manual configurations. The BigPanda Open Integration Hub streamlines client onboarding by easily ingesting data from diverse sources, including homegrown tools.

Easily configure new environments with the BigPanda Open Integration Hub.
Eliminate unnecessary noise and surface critical incidents for faster resolution.

Reduce IT alert noise

Empower your teams to focus on what matters most. AI-powered Event Management intelligently filters alert noise, surfacing only critical alerts and transforming them into actionable incidents.

Achieve faster cycle times

BigPanda Advanced Insight speeds up incident resolution by synthesizing knowledge across siloed teams and tools to quickly surface root cause and exceed SLAs.

Utilize BigPanda Advanced Insight to quickly understand root cause and the best course of resolution.
Integrate AIOps in your service platform to stand out from other MSPs.

Differentiate your service offerings

Integrate AIOps into your service platform to generate higher service availability, proactively address client issues, and set your managed services offering apart from competitors.

EMA Research: How AIOps transforms IT Service Management - Download now

Gamma logo

“BigPanda drastically reduced alert noise with minimal effort. Unlike other platforms requiring extensive professional services, BigPanda was easily configured, saving us significant time and resources.”

Dan Bartram

Head of Automation and Monitoring, Gamma Communications

verinext logo

“We’re able to provide fast, automated insights and suggest root cause for incidents in real time, identifying problems before they escalate and ultimately mitigating downtime.”

Matt Bynumm

SVP Managed Services, Verinext

FAQ

How can I reduce costs and improve efficiency as a managed service provider?

BigPanda assists managed service providers (MSPs) in lowering costs by automating manual tasks and increasing staff productivity for strategic projects. Additionally, with AI-powered Incident Management, technicians can quickly identify, prioritize, and resolve incidents by consolidating data from various sources for streamlined resolution.

How can I demonstrate the value of my managed services to my clients using BigPanda?

By leveraging BigPanda Unified Analytics, you can show your clients the tangible business outcomes of your managed services. Track key performance indicators (KPIs) such as mean time to resolution (MTTR) and service uptime to showcase the benefits of your proactive incident management and demonstrate a strong return on investment.

How does BigPanda improve service reliability?

BigPanda uses machine learning to correlate alerts, changes, and topology data for early incident detection, minimizing outages and improving service reliability. If outages occur, BigPanda AI module surfaces the root cause and routes the incident information to the right teams for rapid resolution without escalation.

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