Improve the efficiency of IT operations and incident management
BigPanda helps optimize processes, reduce operating costs, prevent escalations, and maximize the value of your IT investments.
Enable IT to meet business goals while lowering costs
AIOps helps IT operations and incident management teams proactively prevent incidents, automate manual workflows, and meet customer expectations.
Reduce IT operating costs
Dramatically increase your team’s efficiency and productivity. BigPanda Root Cause Analysis accelerates root cause identification and automatically suggests remediation actions in real time, improving decision-making and avoiding SLA penalties.
Increase productivity and scale IT
Scale the capacity of your ITOps and incident management teams through technology. BigPanda Advanced Insight frees responders from repetitive, manual processes so they can resolve more incidents faster and focus on higher-value work.
Reduce escalations
BigPanda Biggy AI helps reduce costly, time-consuming escalations. Responders gain complete situational awareness, including real-time incident summaries, detailed remediation steps, and in-depth historical analysis to resolve incidents rather than escalate unnecessarily to L2 or L3 resources.
Maximize the value of your tools
Unified Analytics helps measure performance, identify monitoring gaps, and reveal repeat issues. Reveal low-quality alert sources and identify underused IT tools while identifying opportunities for overall operational improvement.
Leading enterprises rely on BigPanda
“With the help of BigPanda, we reduced incidents by 69% and significantly improved IT operational efficiency.”
“Before implementing BigPanda, the amount of alert noise was overwhelming. BigPanda allowed us to implement AI that reduces alert noise and gets us to root cause faster.”
“[AIOps] saves us time, letting us focus on resolving problems instead of combing through thousands of alerts to find the problem. It’s transformational and game‑changing.”
FAQ
How does BigPanda improve IT operational efficiency?
BigPanda Event Correlation and automation reduce alert volume by more than 95% and automate repetitive operator tasks. This enables ITOps teams to manage the growing volume of data and handle a much larger incident volume without increasing headcount.
How does BigPanda improve service reliability?
Using machine learning to correlate alerts, changes, and topology data, BigPanda detects incidents as they emerge. Early detection reduces the frequency and impact of outages to improve service reliability. If outages occur, BigPanda AI surfaces the root cause and routes the incident information to the right teams for rapid resolution without escalation.
How does BigPanda integrate with my existing tools?
BigPanda integrates with all common monitoring and observability tools as well as CMDB, change, and topology tools. Unified Analytics helps assess monitoring coverage and tool quality to maximize the value of observability investments. BigPanda also helps reduce blind spots across ITSM by automatically identifying missing configuration items (CIs) that can be added to the CMDB to improve the utility of the ITSM platform.