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AI-powered Event and Incident Management for IT Operations teams

Proactively transform IT noise into context-rich alerts to give every operator the situational awareness needed to anticipate issues before they become incidents.

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Move to proactive incident detection and assignment

Eliminate repetitive, manual tasks and allow ITOps teams to focus on critical incidents. Immediately identify and assign the right teams for remediation.

Enable proactive response

Automatically distill thousands of multi-source alerts into clear, actionable insights, delivering greater visibility and enabling proactive detection and assignment of issues before they become incidents.

Diagram showing filtering to highlight actionable alerts.
BigPanda delivers instant, relevant insights from across your IT infrastructure, giving every team member the full context of events.

Bridge gaps between teams

Centralize alert data to streamline knowledge sharing across monitoring and observability tools. Enable every team member to act as an expert, regardless of experience level, reducing escalations, expediting incident assignments, and accurately determining priority.

Accelerate analysis with situational awareness

Automated Incident Analysis provides real time root cause analysis for more efficient incident management recommendations, higher-quality tickets, and first-touch resolution. It automates workflows to reduce manual work, escalations, and bridge calls.

AI-generated summary of incident analysis from multiple alerts.
Chart showing improvements in noise reduction, MTTR, and team productivity

Consistently meet SLAs

Prevent critical incidents from escalating into outages that incur SLA penalties. Minimize incident volume so your ITOps teams can concentrate on revenue-impacting issues and advancing innovation projects.

Analyst report: EMA Research: How AIOps transforms IT Service Management - Learn more

Improve operational efficiency

“BigPanda has helped significantly with deduplicating, correlating, and automating our process. We now have the full context around what is impacted throughout the organization and how to fix it quickly.”

Mark Peterson

IT Operations Supervisor, Cambia Health Solutions

Rapid team assignment

“We can now route alerts to the appropriate teams. They get visibility into what’s happening in their network and know that we’re working on the right things with the right people.”

Jon Moss

Head of Edge Software Engineering, Zayo

FAQ

How does BigPanda reduce costs and improve operational efficiency?

BigPanda AI-powered Event and Incident Management reduce alert volume by over 95% and automate repetitive tasks, enabling cost savings by scaling with AI instead of additional headcount. By eliminating inefficiencies, NOC teams can proactively detect developing incidents and identify root cause before they escalate into outages or SLA penalties.

How does BigPanda reduce MTTR?

BigPanda Ops Centric AI synthesizes knowledge across silos using AI, machine learning, and generative technologies to deliver informed, explainable insights. These purpose-built insights adapt in real time and, with feedback, allow ITOps and ITSM teams to accelerate manual incident workflows, pinpoint potential root cause with AI, and route incidents to the appropriate teams for rapid resolution.

What type of data does BigPanda use to deliver relevant alert insights to operations?

BigPanda aggregates and normalizes data from sources including topology, CMDB, and change data. It enriches actionable insights and automated root cause analysis using multidimensional alert correlation and AI analysis to facilitate swift, informed decision-making. This holistic approach streamlines incident identification and resolution, offering a comprehensive view of system interconnectivity and operational impacts.

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