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Enhance retail experiences and optimize operations with AIOps

BigPanda helps retailers protect revenue and ensure uninterrupted service across e-commerce, POS, and inventory management.

Get solution brief

Ensure seamless retail experiences

AIOps ensures reliable services and efficient operations, enabling retailers to deliver exceptional customer experiences that improve revenue and loyalty.

Maximize revenue during peak sales

Minimize downtime of critical systems such as POS and e-commerce during peak periods. BigPanda ensures reliable core services to prevent costly disruptions and safeguard revenue.

BigPanda ingests and correlates alert data to create a unified view of incidents for faster, more accurate triage.
BigPanda correlates and enriches alert data from multiple sources to improve the actionability of incidents.

Deliver exceptional omnichannel customer experiences

AI-powered Event Management delivers a unified, contextual view of situations so operators can triage and resolve issues efficiently across all channels, ensure seamless customer journeys, and improve brand loyalty.

Accelerate digital transformation

Unify hybrid IT infrastructures for efficient operations. Workflow Automation from BigPanda enables retailers to innovate and adapt to evolving customer expectations.

Automate ticketing, notifications, and runbooks so your teams can focus on innovation.
BigPanda offers GenAI capabilities that reveal the factors that cause incidents and provide easy-to-understand summaries of the full impact.

Improve IT efficiency and speed resolution

Expedite incident response with AI-powered insights. Reduce alert noise and automate root cause analysis, freeing IT to focus on value-added work.

Deliver optimized retail experiences with AIOps.

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“AIOps can master vast amounts of data from varied sources of information, making it possible to intercept potential issues before they cause problems.”

Valerie O’Connell

Research Director
EMA Research

FAQ

How does AIOps help retailers provide uninterrupted shopping experiences?

BigPanda AIOps centralizes awareness across complex retail environments, enabling IT operations teams at brick-and-mortar stores and e-commerce sites to quickly assess incidents. By proactively resolving IT issues, retailers can prevent POS system failures, website outages, and supply chain disruptions, ensuring uninterrupted shopping experiences and maximizing revenue during peak sales periods.

Does BigPanda work across hybrid systems?

BigPanda supports both on-premises and cloud-based workloads, integrating with various monitoring and observability tools. The BigPanda Open Integration Manager also facilitates custom integrations by unifying on-premise and cloud topologies to provide comprehensive visibility across environments, identify improvement opportunities, and enhance digital transformation efforts.

How does BigPanda utilize GenAI?

BigPanda offers GenAI capabilities that enhance incident management by automating root cause analysis, summarizing incident information, and providing natural language insights. IT teams can understand incidents faster, resolve them quickly, and reduce downtime.

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