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Improve IT incident management for technology companies

Streamline operations, reduce IT operating costs, and deliver always-on services that attract and retain customers.

Get solution brief

Improve service quality and accelerate innovation

Increase visibility into your IT infrastructure to support resilience, improve efficiency, and reduce the costs and risks of digital transformation.

Deliver scalable, always-on solutions

Maximize uptime to fuel growth. Incident Intelligence provides powerful AI and ML alert correlation to detect, triage, and resolve incidents before they become outages that affect customers and revenue.

Detect incidents as they develop and rapidly reveal root causes to speed resolution.
Bring AI into ITOps for fast, consistent, and scalable operations.

Increase automation and scale IT

Free responders from repetitive, manual processes so teams can resolve more incidents faster. BigPanda Generative AI instantly and accurately delivers incident summaries, analysis, impact, and probable root cause.

Gain end-to-end visibility

Give IT teams a unified, comprehensive view of complex environments. Centralize, distill, and normalize noisy alert data to provide teams with a comprehensive perspective of incident scope, priority, and impact to improve service availability.

Centralize, distill, and normalize noisy alert data with BigPanda Incident Intelligence to surface actionable insights.
BigPanda Unified Analytics provides a clear view of your operations to support innovation and optimization.

Improve operational efficiency

Unified Analytics helps you track KPIs and patterns across your operations. Support continuous optimization, improve data accessibility, and identify opportunities to eliminate silos between data, tools, and teams.

A practical guide to AIOps maturity - Download now

Tech companies rely on BigPanda

Autodesk Logo

“With the help of BigPanda, we reduced incidents by 69% and significantly improved IT operational efficiency.”

Samy Senthivel

Director of Observability Services, Autodesk

CDI, an AHEAD Company logo

“Before implementing BigPanda, the amount of alert noise was overwhelming. BigPanda allowed us to implement AI that reduces alert noise and gets us to root cause faster.”

Christopher Black

Divisional CTO, CDI, an AHEAD Company

Gamma logo

“Within two weeks, we substantially reduced alert volume and increased alert quality. We can evaluate these alerts using correlation that recognizes patterns and connections, leading to fewer incidents.”

Dan Bartram

Head of Automation and Monitoring, Gamma Communications

FAQ

How does BigPanda use AI to improve incident response processes?

BigPanda uses Generative AI to automatically provide additional incident insights and context to help teams respond more effectively and resolve incidents faster.

How does AIOps improve uptime?

Using machine learning to correlate alerts, changes, and topology data, BigPanda detects incidents as they emerge. Early detection reduces the frequency and impact of outages to improve service availability. If outages occur, BigPanda AI surfaces the root cause and routes the incident information to the right teams for rapid resolution without escalation.

How does AIOps assist with digital transformation?

BigPanda unifies on-premises and cloud topologies to provide comprehensive visibility across environments. BigPanda Unified Analytics gives ITOps teams the strategic insights they need to identify areas for improvement and continuously optimize their operations. Teams can identify issues faster, optimize infrastructures, and focus on adapting to changing business needs.

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