Automate and accelerate incident workflows and processes
BigPanda Workflow Automation accelerates incident investigation and resolution. Rapidly mobilize teams and experts with automated notifications and ticketing.
Reduce mistakes and effort
Free incident responders from repetitive processes and wasted time. Clear the path to auto-remediation.
Automate ticketing
Connect bidirectionally with ITSM solutions such as ServiceNow to create and update tickets so teams can collaborate using the tools they know.
Automate on-call notifications
Share incidents with the right teams automatically through integration with on-call tools like PagerDuty and Opsgenie.
Automate chat
Pre-integration with services like Slack and Microsoft Teams means you can share comments and channel invitations automatically for better collaboration.
Automate runbooks
BigPanda integrates with third-party automation tools that execute runbook automations and recommend next steps based on their results.
The power of Workflow Automation
Ticketing
“We’ve automated an average of 83% of alerts that come into BigPanda. The bulk of our alerts now get resolved automatically or receive a ticket without our team having to manually investigate it from beginning to end.”
Notifications
“BigPanda is now integrated directly with Jira. Anything we escalate automatically becomes a ticket. This has given us new visibility and far more tangible data and has led us to better cross-team communication, which helps with event status and tracking.”
Automated workflows
“Automating our entire technology stack with BigPanda at its core is allowing us to drive a better MTTR, deliver better customer experience, and better scale using technology, not headcount.”
Jon Moss
Head of Edge Software Engineering at Zayo
FAQ
How does AI streamline the incident response process?
How does BigPanda integrate with automation platforms?
BigPanda sharing rules, flexible integrations, and API hub simplify configuring rules to invoke auto-remediation tools like Ansible, Rundeck, and StackStorm. You can trigger these tools to run from various states across the BigPanda platform, cutting critical minutes from the incident lifecycle.
How does BigPanda augment ServiceNow deployments?
BigPanda integration with ServiceNow reduces the volume of service tickets. It enriches tickets with relevant environment attributes, probable root cause, and information on changes that may be relevant. These enhancements improved incident management process flow, increase efficiency within ITOps and service-desk teams, shorten MTTR, and reduce duration and frequency of service degradations and outages.
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