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Scale enterprise ITOps with AI and full context

Get the full context of alerts and incidents to maximize efficiency, improve service availability, and deliver measurable value.

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Scalable, self-sufficient ITOps with full context

Digital transformation and complex IT environments risk uptime and scalability. BigPanda protects and modernizes enterprise ITOps with full context and AI.

Unify ITOps with context

Distill disparate data from CMDB, topology, change, and observability tools into high-quality alert intelligence. Correlate data across sources and dimensions to provide operators with actionable incidents.

Sample alert information gathered from multiple data sources.
BigPanda reduces MTTR by up to 50%

Ensure high service availability

Using contextual correlation, BigPanda improves performance by reducing MTTR by up to 50%. GenAI-powered analysis and unified visibility deliver incidents so teams can take action.

Reduce operational costs

Augment operator knowledge with multidimensional correlation, enhanced with GenAI and historical context. Make alerts actionable and reduce manual efforts of enterprise ITOps teams to drive operational efficiency and reduce costs.

Window showing root-cause analysis delivered by GenAI.
Graphic showing continuing reduction of MTTR over time.

Quantify the value of AIOps

Out-of-the-box Unified Analytics dashboards simplify measuring and sharing the impact of ITOps on service availability and SLAs. Help executives see the benefits of applying AI to enterprise ITOps.

Automate to reduce costs

Speed incident resolution and save money. BigPanda connects with ITSM systems like ServiceNow to automate ticket creation and routing, custom workflows, and incident sharing with chat and notification tools.

Graph showing 69% compression of tickets from automation.
A practical guide to AIOps maturity e-book

“We have reached an availability number of 99.8%, which is the best on record we have for IHG. We are now taking advantage of machine learning automations and AI. ”

Alvin Smith

VP of Global Infrastructure and Operations, IHG

“[AIOps] saves us time, letting us focus on resolving problems instead of combing through thousands of alerts to find the problem. It’s transformational and game‑changing.”

Chuck Adkins

CIO, New York Stock Exchange

FAQ

Does BigPanda work across hybrid systems?

BigPanda supports both on-premises and cloud-based workloads, offering integration with various monitoring and observability tools. BigPanda Open Integration Manager facilitates custom integrations as well. By unifying on-premises and cloud topologies, BigPanda provides comprehensive visibility across environments, helping identify opportunities to enhance digital transformation efforts.

What type of AI does BigPanda use in its AIOps platform?

Using a pragmatic approach to AI, BigPanda delivers proven value from a range of AI technologies, including the latest Generative AI. Our open, controllable, explainable approach lets you choose which AI to use, helping you tune and improve deployments over time. BigPanda AI is secure and compliant. We work closely with you to help you get the most from this powerful, emerging technology.

How does BigPanda provide additional context for enterprise ITOps?

BigPanda enhances incident context by ingesting and normalizing data from diverse sources, including topology, CMDB, and change data. BigPanda multidimensional alert correlation and AI analysis offer deeper insights and automate root cause analysis for quick, informed decision-making. This comprehensive approach allows teams to resolve incidents efficiently using a holistic view of system interconnectivity and operational impacts.

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