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Gartner® Reduce Hybrid Cloud Incident Impact With an AI-Driven ITSM Approach

As cloud transformation increases environmental complexity and reduces system visibility, traditional reactive support models are proving insufficient.

Gartner® outlines how organizations can “minimize infrastructure disruptions that adversely impact business by implementing AI-enhanced, proactive, product-centric incident prevention.”

Learn how I&O leaders should drive efforts to move from a reactive incident-response operating model to a proactive incident-prevention model.

Learn why Gartner recommends adopting AI to deliver:

  • Cross-domain event ingestion: Ingest data from infrastructure, network, application, and cloud-native monitoring and observability tools.
  • AI-powered analytics: Conduct real-time and historical data analysis using ML for anomaly detection and RCA.
  • Event correlation and noise reduction: Identify patterns, reduce redundant alerts, and focus on critical incidents.

Gartner, Reduce Hybrid Cloud Incident Impact With an AI-Driven ITSM Approach, By Chris Laske, Mrudula Bangera, Mark Cleary, 17 February, 2025.

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