Accelerate incident resolution with Advanced Insight
The common thread among teams responsible for maintaining IT services is their reliance on a deep understanding of the IT environment. Teams need access to all types of critical data to keep systems running. While it seems straightforward, ITOps teams face many challenges in locating, accessing, and synthesizing enough data to fully understand an incident’s cause and establish a remediation plan.
BigPanda Advanced Insight performs AI-backed analysis on multisource data, including historical data, to deliver comprehensive incident context in easy-to-understand language. With Advanced Insight, teams can provide top-notch IT services by:
- Reducing mean time to resolution (MTTR)
- Improving efficiency
- Streamlining remediation processes
Consider a situation in which your team receives a critical P1 incident related to the customer checkout app. You immediately need to know the impact, cause, and how to resolve it as quickly as possible. With BigPanda, you can triage this incident in two ways: with the Incident 360 Console alone or by pairing the console with comprehensive AI-driven summaries delivered through the Advanced Insight Module for even faster, full-context incident remediation.
Analyze incidents using event-management strategies
Use BigPanda Incident 360 Console to identify the primary issue by reviewing a centralized, clean list of relevant alert data automatically correlated with alert enrichment.
Without going outside the console or starting a bridge call, you can investigate the alerts directly and deduce, for example, that you’re experiencing a storage issue. Latency and CPU throttling are affecting the processing of store checkouts for customers. The incident timeline view shows the sequence of triggered alerts over time.
Incident 360 Console significantly streamlines investigation by eliminating the need to manually sift through data to uncover connections within seemingly independent alerts across teams and tools. (Or, worse, spending time to get access to the data you need to review.) With Incident 360 Console, operators can quickly move from investigation to focus directly on issue resolution.
BigPanda customers report achieving alert-compression rates of more than 99% and MTTR times that are 78% faster using Event Enrichment and the Incident 360 Console.
Expedite analysis with GenAI and historical context
The Advanced Insight Module uses generative AI to speed troubleshooting even more so operators can identify the root cause sooner and resolve issues faster.
BigPanda Advanced Insight combines powerful AI-driven features that collect and deliver the most meaningful alert context right to your operators’ fingertips by providing incident summaries in clear, plain language.
Features within the BigPanda Advanced Insight Module include:
(Check out the self-paced demo to see it in action.)
Let’s look at the customer checkout incident again, but this time using Advanced Insight instead of the Incident 360 Console alone. When the P1 ticket comes in, it lists several correlated alerts related to the customer checkout app. Instead of going through the alerts to create an incident summary based on searches, Automated Incident Analysis provides instant access to:
- AI-driven incident summaries with greater detail and accuracy based on a new LLM
- Automated-root cause analysis
- Clear explanations backed by reasoning
In our scenario, you would immediately see concise incident titles and impact summaries so you can jumpstart the investigation. In this incident, the analysis would show details of the storage issue causing the latency and CPU throttling that directly impacts the ability to process store checkouts for customers.
With Root Cause Changes, any operator investigating the P1 incident can see if a change potentially caused the checkout issue. System changes cause most incident-impacting alerts, so it’s essential to have a clear view of recent changes. With evidence pointing toward a change as the root cause, operators would then ask: Have we experienced a similar incident in the past? How did we resolve it?
Similar Incidents provides historically relevant data to answer these questions as additional insight into your active incident. Prioritized and contextualized historical data helps operators:
- Understand probable impact based on past escalations
- Assign the right team for remediation
- View previous remediation steps
Returning to our example, Similar Incidents shows a statistically similar previous incident. Operators can refer back to that incident’s activity thread to see that several teams got involved before concluding the issue was due to a security change. This insight avoids the back-and-forth between multiple teams, allowing you to go straight to the security team to confirm that a security policy update blocked storage access. Operators can then work with the security team directly to correct the policy change and restore access.
With BigPanda Advanced Insight, you can accomplish all this without additional lengthy investigations or bridge calls. AI-powered summaries delivered directly to your operators give them an advantage during incident response, ensuring consistent, full-context operations for all incidents.
With BigPanda Advanced Insight, you can enable your team immediately with insights to understand the priority, impact, root cause, and resolution steps for every incident. Gain advantages and improve service uptime by:
- Simplifying data for fast resolution
- Articulating impact across IT systems
- Revealing root cause in real time
Next steps
Use our self-paced demo to walk through the incident example for yourself
Download the BigPanda Advanced Insight Module data sheet to explore how you can accelerate incident analysis.
“The rapid, automated extraction of meaningful insights from our complex IT alert environment not only makes us better at L1 response but also reduces escalations to our L2 and L3 experts.”
Jeremy Talley
Lead Operations Engineer, Robert Half International
