Navigate organizational change in the AI revolution
AI has revolutionized the way we engage online in 2023. From Chat GPT and AI art generators to healthcare, finance, and business, you can hardly read the news without reading the latest proclamation of how AI is poised to change every aspect of our lives. AI has brought fundamental changes to how we live and work, and we’re still scrambling to understand the impacts of these changes.
Especially where their work is concerned, change can be difficult for people to embrace. Whether it’s a new product release, a process change, or a new way of working, it’s critically important to have a strong change management plan in place.
At BigPanda, we believe that customer education is a critical component of any successful change management plan. By providing our customers with the knowledge and skills they need to use our products effectively, we can help them overcome any challenges that come with change and keep up with the latest in AI.
Stay ahead of change management
As a BigPanda customer, you will directly benefit from our change management resources. By better understanding how to use our products, you will get more value out of your technology investments.
Secondly, these resources will help your team focus on higher-impact business outcomes. When you know how to better utilize our product, you’re less likely to have questions or problems. This can free your team to focus on other tasks, such as providing proactive support and ensuring ongoing innovation to keep your business competitive.
To this end, we offer a variety of customer education resources, including:
- Live webinars: We host live webinars on a regular basis to discuss new features, best practices, and other topics of interest.
- BigPanda University: BigPanda University offers comprehensive, self-paced learning opportunities for both BigPanda operators and admins.
- Technical documentation: Our documentation is easy to understand. It covers everything from getting started to troubleshooting and advanced configurations.
- On-demand training: In the coming months, we will introduce our on-demand training courses which will cover a wide range of topics, from advanced configurations and super-user best practices.
By providing our customers with the knowledge and skills they need, we can help them overcome any challenges that come with change to achieve their goals. We have several knowledge-based certifications for you to expand your BigPanda skillset, which provide you with the foundational knowledge needed to become a BigPanda expert:
If you’re a BigPanda customer, we have two brand-new role-based certifications coming very soon to showcase your knowledge and skills on BigPanda:
- BigPanda Operator | Associate – Learners who earn this certificate have demonstrated their ability to comprehensively operate within the BigPanda console for IT Operations. This skill set encompasses a wide set of attributes, including but not limited to alert intelligence, incident intelligence, unified analytics, incident and alert triage as well as root cause analysis.
- BigPanda Product Owner | Associate – Learners who earn this certificate have demonstrated their ability to administer the BigPanda console for their organization. This skill set encompasses a wide set of attributes, including but not limited to alert and incident intelligence as well as out-of-the-box and custom integrations.
To learn more, we encourage you to take advantage of our full library of customer education resources, which can be found here.
