New course: ServiceNow integration best practices

Have you explored BigPanda University’s “ServiceNow and BigPanda | Integration Best Practices” course?

Increase the value of your service management investments by using BigPanda to provide better information about incidents directly within ServiceNow. You can work natively within ServiceNow to accelerate incident response, reduce ticket volume, and enhance service quality. BigPanda AIOps helps you reduce ticket volume and give teams actionable insights into incident severity, impact, and root cause.

Build your skills and knowledge to seamlessly integrate BigPanda with ServiceNow to revolutionize incident management. Whether you’re a seasoned IT operations professional or part of the incident-response team, this course delivers valuable insights, ensuring seamless and efficient integration.

Complete this course to learn how to:

• Confidently and capably integrate BigPanda with ServiceNow with minimal assistance from the BigPanda technical team.
• Boost the accuracy and efficacy of alerts and incident management by sending the correct configuration management database (CMDB) table fields to BigPanda for data enrichment.
• Use BigPanda Maintenance Plans to manage maintenance windows and outages to ensure appropriate incident handling during scheduled downtime.
• Get a detailed understanding of mapping incident and alert tags between ServiceNow and BigPanda to support seamless communication between both platforms, eliminate alert fatigue, and address relevant incidents promptly.
• Configure BigPanda and ServiceNow to resolve and reopen incidents accurately, minimizing potential miscommunication and ensuring smooth workflows.

This course is invaluable for any team seeking to elevate its incident management capabilities by integrating these two powerful platforms. Join us at BigPanda University to take the next step toward mastering the ServiceNow and BigPanda integration.