Incident 360 from BigPanda
Easily investigate and analyze incidents, determine their root cause, and take action on them – all from one screen.
A single pane of glass for ITOps, DevOps, and SRE teams
Consolidate event data from various sources for insights into multi-source incident alerts and your IT environment’s overall health.
Active IT incident feed
A summary view of the active incident feed enables users to assess the overall health of critical applications and services at-a-glance to determine where to prioritize remediation efforts.
Incident context to drive action
Get the full context of an incident’s correlated alerts, so you have all of the information needed to categorize, assign, and remediate incidents.
IT incident timeline visualization
View the full historical alert feed of an incident, allowing operators to understand the cascading series of alerts and accurately hone in on probable root cause.
Related changes tab
See all incident-impacting changes across all hybrid cloud environments and the AI-driven probable root cause, so NOC or ITSM teams can quickly identify and roll-back specific changes that cause incidents.
Real-time Topology Mesh
Merges full-stack topology information from configuration management platforms, orchestration tools, and application performance management for visibility across the stack, encompassing applications architectures, cloud environments and physical networks.
Incident management at a glance
Accelerated ITOps workflow
“[AIOps] saves us time, letting us focus on resolving problems instead of combing through thousands of alerts to find the problem. It’s transformational and game-changing.”
Simplified root cause analysis for IT environments
“BigPanda helps us detect incidents and uncover probable root cause in real-time, which significantly reduces our MTTR.”
Shared situational awareness
“For us, an alert is not actionable unless it comes into BigPanda, is enriched, and is potentially correlated with the other alerts in the system.”
FAQ
What does the first pane of glass offer to incident management?
BigPanda’s Incident 360 provides real-time visibility into correlated alerts from across your technology stack, including applications architectures, cloud environments, and physical networks, so that you can easily detect, categorize, assign, and remediate incidents – no matter where they originated.
What details are included in the overview of an incident?
In the Incident panel of BigPanda, operators see critical information that is required to address potential incidents efficiently, including relevant alerts, changes, timeline, potential root cause, autoshare ability, and a topology mesh mapping of hosts, targets, checks, and apps.
How does Incident 360 help with faster root cause analysis?
Operators have all the details they need to mitigate and resolve incidents – right at their fingertips – without having to manually dig through logs, check unrelated or low-quality alerts, or start a massive bridge call with unimpacted teams.
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